Forum Discussion
Cannot sign into Gateway
cplesner，
Do you use Proxy in your scenario? If you use Proxy, please follow the guide in the articles below to configure proxy.
Configuring proxy settings for the On-premises Data Gateway
Problem of Proxy network when installing Power BI On-premise Data Gateway
In addition, please uninstall gateway completely, reboot your machine and re-install gateway, then check if the issue still occurs.
Regards,
Lydia
cplesner，
Do you use Proxy in your scenario? If you use Proxy, please follow the guide in the articles below to configure proxy.
Configuring proxy settings for the On-premises Data Gateway
Problem of Proxy network when installing Power BI On-premise Data Gateway
In addition, please uninstall gateway completely, reboot your machine and re-install gateway, then check if the issue still occurs.
Regards,
Lydia
cplesner,
Glad to hear the issue is solved, you can accept appropriate reply as answer to close his thread.
Regards,
LydiaI just had the same issue. I did not reinstall it yet because the gateway is running on a server which can't be shut down during worktime. I guess the problem was that the user who registered the gateway does not have a Power BI licence anymore. But I think it would be greate if I could just change the user to a new one. The error occured while trying to sign in to the gateway with a different user (who does have a licence).