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cplesner's avatar
cplesner
Helper III
8 years ago
Solved

Cannot sign into Gateway

Installed Gateway on new server and was promptet that I could move existing to new server. I choose yes and after that it's no longer possible to sign in from old or new server....

 

Network request returned unexpected error.
Request error: Id: '3280222f-ee7b-4123-86dd-1e0037e8ab31', Status code: 'NotFound', Timestamp: '11/19/2017 22:11:01 +00:00', ErrorCode: 'UnknownError', Detail: ''
at Microsoft.PowerBI.DataMovement.GatewayCommon.ConfiguratorClientExtensions.<DiscoverEmailProperties>d__8.MoveNext()

5 Replies

  • Error from log

     

     

    EnterpriseGatewayConfigurator.exe Information: 0 : Initialize MainViewModel
    EnterpriseGatewayConfigurator.exe Information: 0 : GetConfiguratorStateAsync
    EnterpriseGatewayConfigurator.exe Information: 0 : Value SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.1\Client is not defined in registry.
    EnterpriseGatewayConfigurator.exe Information: 0 : Value SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.1\Client is not defined in registry.
    EnterpriseGatewayConfigurator.exe Information: 0 : Value SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.2\Client is not defined in registry.
    EnterpriseGatewayConfigurator.exe Information: 0 : Value SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.2\Client is not defined in registry.
    EnterpriseGatewayConfigurator.exe Information: 0 : Value SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.0\Client is not defined in registry.
    EnterpriseGatewayConfigurator.exe Information: 0 : Value SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.0\Client is not defined in registry.
    EnterpriseGatewayConfigurator.exe Information: 0 : Value SOFTWARE\Microsoft\.NETFramework\v4.0.30319 is not defined in registry.
    EnterpriseGatewayConfigurator.exe Information: 0 : Value SOFTWARE\WOW6432Node\Microsoft\.NETFramework\v4.0.30319 is not defined in registry.
    EnterpriseGatewayConfigurator.exe Information: 0 : Configuration Id: '772551'
    EnterpriseGatewayConfigurator.exe Information: 0 : Configuration ObjectId: 'cc8806cf-9623-4937-b012-4cf746953a8e'
    EnterpriseGatewayConfigurator.exe Information: 0 : Configuration IsDisconnected: 'False'
    EnterpriseGatewayConfigurator.exe Information: 0 : Configuration SB Endpoint: 'sb://wabi-north-europe-relay20.servicebus.windows.net/9b0ab3e8-39c6-4f85-ab4a-ae8e1b72faae/'
    EnterpriseGatewayConfigurator.exe Information: 0 : Configuration BackendUri: 'https://wabi-north-europe-redirect.analysis.windows.net/'
    EnterpriseGatewayConfigurator.exe Information: 0 : Create web request for Uri: http://www.msftncsi.com/ncsi.txt
    EnterpriseGatewayConfigurator.exe Information: 0 : Response status: OK
    EnterpriseGatewayConfigurator.exe Information: 0 : Create httpClient request for Uri: http://www.msftncsi.com/ncsi.txt
    EnterpriseGatewayConfigurator.exe Information: 0 : Response status: OK
    EnterpriseGatewayConfigurator.exe Information: 0 : Sign In
    EnterpriseGatewayConfigurator.exe Error: 0 : Exception: Microsoft.PowerBI.DataMovement.GatewayCommon.EmailDiscoveryServiceException: Network request returned unexpected error. ---> System.AggregateException: One or more errors occurred. ---> Microsoft.PowerBI.DataMovement.ExternalClient.PowerBIHttpRequestException: Request error: Id: 'cabb6c6a-01ff-498c-a4a3-a0bd3ac19c0f', Status code: 'NotFound', Timestamp: '11/19/2017 21:27:52 +00:00', ErrorCode: 'UnknownError', Detail: ''
       at Microsoft.PowerBI.DataMovement.GatewayCommon.ConfiguratorClientExtensions.<DiscoverEmailProperties>d__8.MoveNext()
       --- End of inner exception stack trace ---
       at System.Threading.Tasks.Task`1.GetResultCore(Boolean waitCompletionNotification)
       at Microsoft.PowerBI.DataMovement.GatewayCommon.ServiceEnvironmentDetailsFactory.GetEnvironment(String emailAddress)
       --- End of inner exception stack trace ---
       at Microsoft.PowerBI.DataMovement.GatewayCommon.ServiceEnvironmentDetailsFactory.GetEnvironment(String emailAddress)
       at Microsoft.PowerBI.DataMovement.GatewayUXCommon.WizardSignInViewModel.StartSignIn()
       at Microsoft.PowerBI.DataMovement.GatewayUXCommon.WizardSignInViewModel.DoNext(Object param)
       at Microsoft.PowerBI.DataMovement.GatewayUXCommon.WizardViewModelBase.DoNextWorker(Object param)
       at Microsoft.PowerBI.DataMovement.GatewayUXCommon.RelayCommand.<>c__DisplayClass19_0.<Execute>b__0()
    EnterpriseGatewayConfigurator.exe Information: 0 : Update checks
    EnterpriseGatewayConfigurator.exe Information: 0 : Create web request for Uri: http://www.msftncsi.com/ncsi.txt
    EnterpriseGatewayConfigurator.exe Information: 0 : Response status: OK
    EnterpriseGatewayConfigurator.exe Information: 0 : Create httpClient request for Uri: http://www.msftncsi.com/ncsi.txt
    EnterpriseGatewayConfigurator.exe Information: 0 : Response status: OK
    EnterpriseGatewayConfigurator.exe Information: 0 : Response status: OK
    EnterpriseGatewayConfigurator.exe Information: 0 : Checking for On-premises data gateway service
    EnterpriseGatewayConfigurator.exe Information: 0 : Fetch state for On-premises data gateway service
    EnterpriseGatewayConfigurator.exe Information: 0 : Service state: Running
    EnterpriseGatewayConfigurator.exe Information: 0 : Create httpclient request for Uri: http://www.msftncsi.com/ncsi.txt
    EnterpriseGatewayConfigurator.exe Information: 0 : Response status: OK
    EnterpriseGatewayConfigurator.exe Information: 0 : Value SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.1\Client is not defined in registry.
    EnterpriseGatewayConfigurator.exe Information: 0 : Value SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.1\Client is not defined in registry.
    EnterpriseGatewayConfigurator.exe Information: 0 : Value SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.2\Client is not defined in registry.
    EnterpriseGatewayConfigurator.exe Information: 0 : Value SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.2\Client is not defined in registry.
    EnterpriseGatewayConfigurator.exe Information: 0 : Value SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.0\Client is not defined in registry.
    EnterpriseGatewayConfigurator.exe Information: 0 : Value SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.0\Client is not defined in registry.
    EnterpriseGatewayConfigurator.exe Information: 0 : Value SOFTWARE\Microsoft\.NETFramework\v4.0.30319 is not defined in registry.
    EnterpriseGatewayConfigurator.exe Information: 0 : Value SOFTWARE\WOW6432Node\Microsoft\.NETFramework\v4.0.30319 is not defined in registry.
    EnterpriseGatewayConfigurator.exe Information: 0 : Create web request for Uri: http://www.msftncsi.com/ncsi.txt
    EnterpriseGatewayConfigurator.exe Information: 0 : Response status: OK
    EnterpriseGatewayConfigurator.exe Information: 0 : Create httpClient request for Uri: http://www.msftncsi.com/ncsi.txt
    EnterpriseGatewayConfigurator.exe Information: 0 : Response status: OK

    • cplesner's avatar
      cplesner
      Helper III
      Uninstall and reboot seemed to resolve it. Might also have had something to do with changes made on the AD in the meantime :-)
      • Anonymous's avatar
        Anonymous
        Not applicable

        cplesner,

        Glad to hear the issue is solved, you can accept appropriate reply as answer to close his thread.

        Regards,
        Lydia