Forum Discussion
Cannot sign into Gateway
Installed Gateway on new server and was promptet that I could move existing to new server. I choose yes and after that it's no longer possible to sign in from old or new server....
Network request returned unexpected error.
Request error: Id: '3280222f-ee7b-4123-86dd-1e0037e8ab31', Status code: 'NotFound', Timestamp: '11/19/2017 22:11:01 +00:00', ErrorCode: 'UnknownError', Detail: ''
at Microsoft.PowerBI.DataMovement.GatewayCommon.ConfiguratorClientExtensions.<DiscoverEmailProperties>d__8.MoveNext()
- Anonymous8 years ago
cplesner,
Do you use Proxy in your scenario? If you use Proxy, please follow the guide in the articles below to configure proxy.
Configuring proxy settings for the On-premises Data Gateway
Problem of Proxy network when installing Power BI On-premise Data Gateway
In addition, please uninstall gateway completely, reboot your machine and re-install gateway, then check if the issue still occurs.
Regards,
Lydia
5 Replies
- cplesnerHelper III
Error from log
EnterpriseGatewayConfigurator.exe Information: 0 : Initialize MainViewModel
EnterpriseGatewayConfigurator.exe Information: 0 : GetConfiguratorStateAsync
EnterpriseGatewayConfigurator.exe Information: 0 : Value SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.1\Client is not defined in registry.
EnterpriseGatewayConfigurator.exe Information: 0 : Value SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.1\Client is not defined in registry.
EnterpriseGatewayConfigurator.exe Information: 0 : Value SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.2\Client is not defined in registry.
EnterpriseGatewayConfigurator.exe Information: 0 : Value SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.2\Client is not defined in registry.
EnterpriseGatewayConfigurator.exe Information: 0 : Value SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.0\Client is not defined in registry.
EnterpriseGatewayConfigurator.exe Information: 0 : Value SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.0\Client is not defined in registry.
EnterpriseGatewayConfigurator.exe Information: 0 : Value SOFTWARE\Microsoft\.NETFramework\v4.0.30319 is not defined in registry.
EnterpriseGatewayConfigurator.exe Information: 0 : Value SOFTWARE\WOW6432Node\Microsoft\.NETFramework\v4.0.30319 is not defined in registry.
EnterpriseGatewayConfigurator.exe Information: 0 : Configuration Id: '772551'
EnterpriseGatewayConfigurator.exe Information: 0 : Configuration ObjectId: 'cc8806cf-9623-4937-b012-4cf746953a8e'
EnterpriseGatewayConfigurator.exe Information: 0 : Configuration IsDisconnected: 'False'
EnterpriseGatewayConfigurator.exe Information: 0 : Configuration SB Endpoint: 'sb://wabi-north-europe-relay20.servicebus.windows.net/9b0ab3e8-39c6-4f85-ab4a-ae8e1b72faae/'
EnterpriseGatewayConfigurator.exe Information: 0 : Configuration BackendUri: 'https://wabi-north-europe-redirect.analysis.windows.net/'
EnterpriseGatewayConfigurator.exe Information: 0 : Create web request for Uri: http://www.msftncsi.com/ncsi.txt
EnterpriseGatewayConfigurator.exe Information: 0 : Response status: OK
EnterpriseGatewayConfigurator.exe Information: 0 : Create httpClient request for Uri: http://www.msftncsi.com/ncsi.txt
EnterpriseGatewayConfigurator.exe Information: 0 : Response status: OK
EnterpriseGatewayConfigurator.exe Information: 0 : Sign In
EnterpriseGatewayConfigurator.exe Error: 0 : Exception: Microsoft.PowerBI.DataMovement.GatewayCommon.EmailDiscoveryServiceException: Network request returned unexpected error. ---> System.AggregateException: One or more errors occurred. ---> Microsoft.PowerBI.DataMovement.ExternalClient.PowerBIHttpRequestException: Request error: Id: 'cabb6c6a-01ff-498c-a4a3-a0bd3ac19c0f', Status code: 'NotFound', Timestamp: '11/19/2017 21:27:52 +00:00', ErrorCode: 'UnknownError', Detail: ''
at Microsoft.PowerBI.DataMovement.GatewayCommon.ConfiguratorClientExtensions.<DiscoverEmailProperties>d__8.MoveNext()
--- End of inner exception stack trace ---
at System.Threading.Tasks.Task`1.GetResultCore(Boolean waitCompletionNotification)
at Microsoft.PowerBI.DataMovement.GatewayCommon.ServiceEnvironmentDetailsFactory.GetEnvironment(String emailAddress)
--- End of inner exception stack trace ---
at Microsoft.PowerBI.DataMovement.GatewayCommon.ServiceEnvironmentDetailsFactory.GetEnvironment(String emailAddress)
at Microsoft.PowerBI.DataMovement.GatewayUXCommon.WizardSignInViewModel.StartSignIn()
at Microsoft.PowerBI.DataMovement.GatewayUXCommon.WizardSignInViewModel.DoNext(Object param)
at Microsoft.PowerBI.DataMovement.GatewayUXCommon.WizardViewModelBase.DoNextWorker(Object param)
at Microsoft.PowerBI.DataMovement.GatewayUXCommon.RelayCommand.<>c__DisplayClass19_0.<Execute>b__0()
EnterpriseGatewayConfigurator.exe Information: 0 : Update checks
EnterpriseGatewayConfigurator.exe Information: 0 : Create web request for Uri: http://www.msftncsi.com/ncsi.txt
EnterpriseGatewayConfigurator.exe Information: 0 : Response status: OK
EnterpriseGatewayConfigurator.exe Information: 0 : Create httpClient request for Uri: http://www.msftncsi.com/ncsi.txt
EnterpriseGatewayConfigurator.exe Information: 0 : Response status: OK
EnterpriseGatewayConfigurator.exe Information: 0 : Response status: OK
EnterpriseGatewayConfigurator.exe Information: 0 : Checking for On-premises data gateway service
EnterpriseGatewayConfigurator.exe Information: 0 : Fetch state for On-premises data gateway service
EnterpriseGatewayConfigurator.exe Information: 0 : Service state: Running
EnterpriseGatewayConfigurator.exe Information: 0 : Create httpclient request for Uri: http://www.msftncsi.com/ncsi.txt
EnterpriseGatewayConfigurator.exe Information: 0 : Response status: OK
EnterpriseGatewayConfigurator.exe Information: 0 : Value SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.1\Client is not defined in registry.
EnterpriseGatewayConfigurator.exe Information: 0 : Value SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.1\Client is not defined in registry.
EnterpriseGatewayConfigurator.exe Information: 0 : Value SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.2\Client is not defined in registry.
EnterpriseGatewayConfigurator.exe Information: 0 : Value SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.2\Client is not defined in registry.
EnterpriseGatewayConfigurator.exe Information: 0 : Value SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.0\Client is not defined in registry.
EnterpriseGatewayConfigurator.exe Information: 0 : Value SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.0\Client is not defined in registry.
EnterpriseGatewayConfigurator.exe Information: 0 : Value SOFTWARE\Microsoft\.NETFramework\v4.0.30319 is not defined in registry.
EnterpriseGatewayConfigurator.exe Information: 0 : Value SOFTWARE\WOW6432Node\Microsoft\.NETFramework\v4.0.30319 is not defined in registry.
EnterpriseGatewayConfigurator.exe Information: 0 : Create web request for Uri: http://www.msftncsi.com/ncsi.txt
EnterpriseGatewayConfigurator.exe Information: 0 : Response status: OK
EnterpriseGatewayConfigurator.exe Information: 0 : Create httpClient request for Uri: http://www.msftncsi.com/ncsi.txt
EnterpriseGatewayConfigurator.exe Information: 0 : Response status: OK - AnonymousNot applicable
cplesner,
Do you use Proxy in your scenario? If you use Proxy, please follow the guide in the articles below to configure proxy.
Configuring proxy settings for the On-premises Data Gateway
Problem of Proxy network when installing Power BI On-premise Data Gateway
In addition, please uninstall gateway completely, reboot your machine and re-install gateway, then check if the issue still occurs.
Regards,
Lydia