API Data Source Refresh Works in Power BI Desktop but Not in Power BI Service

[yamini1993]

Hi Everyone,

I’m running into a frustrating issue with one of my Power BI dashboards that’s connected to an API data source.

The dashboard refreshes perfectly in Power BI Desktop, but once published to the Power BI Service, I can’t get it to refresh there. The option to enter data source credentials is missing, and I’m unable to schedule automatic refreshes as well.

Here’s what I’ve noticed:

• The API connection works without issue in Desktop — manual refresh is successful.
• In the Power BI Service, the credentials section is missing, which prevents me from setting up scheduled refresh.

Has anyone encountered this problem before? Is there a workaround to enable automatic refresh for API-connected datasets once published?

Any help or insights would be greatly appreciated!

Thanks in advance!

[v-pagayam-msft]

Hi @yamini1993 ,
Thank you for your question! Could you please share a few more details to help us better understand the issue?

Regards,
Pallavi.

[lbendlin]

Please provide more details. What is that API source and does it come with documentation?