Zooming in/out on a Power BI report using an iPhone Issue

[framing]

Issue: When zooming in/out on a Power BI report using an iPhone, the page reloads data and resets to its original state, causing poor user experience. How can we prevent data reloading during zoom?

Are there additional solutions to avoid data reloading during zoom on iOS? Could this be a bug in Power BI’s mobile rendering? Any workarounds or official fixes?

[v-tsaipranay]

Hi @framing ,

May I ask if you have resolved this issue? If so, please mark the helpful reply and accept it as the solution. This will be helpful for other community members who have similar problems to solve it faster.

Thank you.

[v-tsaipranay]

Hi @framing ,

I wanted to check if you had the opportunity to review the information provided also thank you @Juliona  for your input. Please feel free to contact us if you have any further questions. If my response has addressed your query, please accept it as a solution and give a 'Kudos' so other members can easily find it.

Thank you.

[Juliona]

Instead of zooming, utilize Power BI's focus mode to enlarge specific visuals. This approach allows for a detailed view without affecting the entire report's layout or triggering a reload. iOS tends to zoom into input fields with font sizes smaller than 16px. By setting the font size to 16px or larger, you can prevent automatic zooming behaviors that may cause page reloads. 

[v-tsaipranay · Accepted solution]

Hi @framing ,
Thank you for posting in the Microsoft Fabric Community.

Thank you for bringing this to our attention. Currently, there are no known issues officially reported regarding Power BI reports reloading when zooming in or out on an iPhone. However, this behavior is likely due to how mobile browsers handle page scaling and re-renders rather than a specific Power BI bug.

To improve the experience, we recommend using the Power BI Mobile App, as it is optimized for iOS and prevents unnecessary page reloads. If using a browser is necessary, try disabling "Request Desktop Website" in Safari and testing alternative browsers like Chrome or Edge to see if the issue persists.

Additionally, ensuring that the report is optimized for mobile layout in Power BI Desktop can reduce the need for zooming and improve usability.

If the issue continues despite these steps, we encourage submitting feedback through the Power BI Ideas Forum or opening a support ticket for further investigation.

If this post helps, then please give us Kudos and consider Accept it as a solution to help the other members find it more quickly.

Thankyou.

[v-tsaipranay]

Hi @framing ,

I wanted to check if you had the opportunity to review the information provided. Please feel free to contact us if you have any further questions. If my response has addressed your query, please accept it as a solution and give a 'Kudos' so other members can easily find it.

Thank you.