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team_steve's avatar
team_steve
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10 years ago
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When does a dashboard refresh?

Hello, There are similar posts to this but no clear explanations or solutions that I've seen. I'm evaluating PowerBI and have to say I'm liking what I see. I’ve created a report contain a simp...
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yaronc's avatar
yaronc
Icon for Power BI Team rankPower BI Team
10 years ago

hi Tsanka,

Recently we fixed some issues related to refresh of dashboards connected directly (or through gateway) to data.

These kind of dashboards should be updated automatically every 15 minutes (or as the user configured when connected to the data).

Can you please test it once again (on the web first and later on mobile) and tell if the data is not updated in the expected timeframe?

 

In addition we are looking on adding to the mobile apps the option to do manual refresh of these dashboards to bring the latest data.

We cannot commit on this capability yet but if we not tackle problems it will be delivered very soon.

 

Hope to hear that it works now better for you.

 

Thanks,

Yaron

Tsanka's avatar
Tsanka
Icon for Kudo Collector rankKudo Collector
10 years ago

Hi yaronc,

 

Thanks so much for replying.

 

My (and our clients') observations are that things are not okay with the refresh of a dashboard in a browser, when having a live connection to a on-premise SSAS tabular. Since Jul 17-18th the dashboards are not automaticaly refreshed at all (i.e. when you are using browser, not app). The only way to refresh them is to do it manually. May be there was a new release of the service put into the production last weekend that introduced this bug.

 

 

Kind regards

Tsanka

 

 

 

 

 

 

 

 

  • team_steve's avatar
    team_steve
    Icon for Advocate I rankAdvocate I
    10 years ago

    Hi Yaronc,

        I have a similar setup as Tsanka. On-premise SQL, queried with a direct query. My dashboards haven't refreshed on mobile for about 36 hours.

    I see 3 problems with direct query/mobile reporting.
    1. You cannot refresh the data on demand from mobile.

    2. When data is refreshed, different dashboards refresh at different times. Leading inconsistance charts/graphs etc

    3. When data is refreshed. Dashboards and reports refresh at different time. Again, leading to inconsistances.

     

    Regards
    Steve

  • yaronc's avatar
    yaronc
    Icon for Power BI Team rankPower BI Team
    10 years ago

    Hi Tsanka,

     

    Can you please share the dashboard url so we can investigate the issue that you experience?

     

    Thanks,

    Yaron

    • Tsanka's avatar
      Tsanka
      Icon for Kudo Collector rankKudo Collector
      10 years ago

      Update:

       

      From yesterday morning the automatic refresh of dashboards connected directly to an on-premise SSAS is working just fine - both in the web and in the app (tested on an iOS app).

       

      yaronc, thank you so much for your help and your quick response!

       

      Best regards

      Tsanka

      • misham_gvcplc's avatar
        misham_gvcplc
        Regular Visitor
        10 years ago

         

        Hello Team,

         

        in our enterprise we experience the same exact problem for about a week.

        can you please share the solution that was applied here?

         

        with Best regards, 

        Misha

    • Tsanka's avatar
      Tsanka
      Icon for Kudo Collector rankKudo Collector
      10 years ago

      Thanks, yaronc,

       

      I have sent you the URLs in a private message.

       

      Kind regards

      Tsanka

    • Samaneh78's avatar
      Samaneh78
      Frequent Visitor
      9 years ago

      Hi

       

      I would appreciate your feedback on the following issue.

       

      I've created a dashboard on Power BI desktop that has been uploaded to my Power BI Cloud(I have the Pro account).

       

      I've used direct query when importing tables from an local SQL-server and would like to display the dashboard on a monitor.

      But I'm facing some issues with the dashboard refresh, updates in the databases are not being shown in the dashboards.

       

      Even though were using Direct Qurey mode and an On Premises Gateway, the dashboard content are not being updated.

      Would like a solution with automated refresh (without manual intervention).

       

      Any suggestions?


      Thanks