Users not able to to use the premium apps after latest iOS update (Version 21.5)

[Anonymous]

Hello,

after the latest update of the iOS-App my user can't use the Premium-Apps anymore. In our company most of the users have a basic account, only deveopers have a PRO Licence. Now, my users can't acess the Apps in the iOS App. The error message is, that the app thinks that the app is not part of the Premium Capacity but it is. For me, it works fine. 

Do you have an idea, what can help?

Thanks!

[mshenhav]

hey @Anonymous ,

This is odd.

For investigation can you please send us mail (mpbisup@microsoft.com) with the following:

1) Screen capture from the app with the message users are getting when trying to access premium app

2) Screen capture of the same apps from the web client (app.powerbi.com)

3) Is free users able to access premium apps from Power BI Android app?

Thanks, Maya