Forum Discussion

Anonymous's avatar
Anonymous
Not applicable
3 years ago

The mobile view keeps breaking

Hello,    There's a report that has almost 9990px in the desktop version with a live connection, frequent refreshes(every 5 minutes) and lots of visuals.   The following error keeps popping up when...
Need Help
mshenhav's avatar
mshenhav
Icon for Power BI Team rankPower BI Team
3 years ago

Hey Anonymous ,

 

Usually the issue with report which does not load in the app is with their size in memory and not in px.

Building mobile optimized layout, that has only those visuals that are needed for that form factor can reduce the memory footprint of the report, so the device will be able to handle it.

 

IF this does not help, please contact us using the support mail: Power BI Mobile Support <[email protected]>

 

Thanks Maya

Anonymous's avatar
Anonymous
Not applicable
3 years ago

mshenhav thank you for the reply! Would you know the maximum size that the mobile app will be able to load without a problem? 

 

The report used to be 5 MB, but we were able to optimize it to 1.9 MB and that is the version that was uploaded and that keeps breaking. Please let me know if there is a memory target we should be trying to achieve. Thank you!