Slicer behaviour - Android versus IOS

Hi SSirozza ,

Thank you for reaching out to Microsoft Fabric Community.

Thank you jaineshp michalfoster for the prompt response.

I wanted to check if you had the opportunity to review the information provided and resolve the issue..?Please let us know if you need any further assistance.We are happy to help.

Thank you.

michalfoster v-venuppu jaineshp 

Thank you all for your replies so far. Please give me some time to review and I will get back to you. Unfortunately, i cant share any of the screen recordings / screenshots, as the app is enabled within company workspace and any screenshots are disabled. 

Hi SSirozza ,

Could you please let us know the ETA by when you will be able to test the provided solution? This will help us to know when we can follow up. If you encounter any challenges during implementing the provided solution , please inform us and we’ll be glad to assist.

Thank you.

Hi SSirozza ,

I wanted to check whether you find some time to test the provided solution?Please let us know if you have any further issues, we are happy to help.

Thank you.

Hi SSirozza 

Thank you for reporting this issue.
We were unable to reproduce the scenario you described. Could you please share a screen recording and the PBIX file where the issue occurs?
You can send them to: [email protected].

Thanks,
Michal

Hey SSirozza,

Solution Steps for Android Slicer Dropdown Issue

Based on your description, this appears to be a known Android-specific rendering issue with Power BI mobile slicers. Here are the recommended troubleshooting steps:

Immediate Workarounds:

• Switch slicer visual type from dropdown to list format in the mobile layout
• Increase slicer height in mobile layout settings to provide more touch area
• Test with horizontal slicer orientation instead of vertical dropdown

Technical Fixes:

• Clear Power BI mobile app cache and data on affected Android devices
• Update to latest Power BI mobile app version from Google Play Store
• Disable any accessibility services or touch enhancement apps temporarily
• Check if Android's "Developer Options" > "Pointer Location" is enabled and disable it

Report Design Adjustments:

• Reduce number of concurrent slicers on mobile layout page
• Implement button-based filtering instead of dropdown slicers for Android users
• Consider using bookmarks with preset filters as alternative navigation method

Advanced Solutions:

• Create separate mobile-optimized report version specifically for Android deployment
• Implement custom visual alternatives that handle touch events more reliably
• Contact your organization's Power BI admin to log this as a platform-specific bug

Testing Protocol:

• Test changes across multiple Android versions (API levels 29-34)
• Verify solutions work consistently across different screen densities
• Document specific device models where issues persist for Microsoft support escalation

This issue has been reported by multiple users and appears related to Android's touch event handling conflicting with Power BI's dropdown implementation.

Did it work? ✔ Give a Kudo • Mark as Solution – help others too!

Best regards,
Jainesh Poojara / Power BI Developer

Hi all v-venuppu jaineshp michalfoster 

I have just shared a video with microsoft support that Michal asked for. instead of going through all the steps above, i did the following -> created a fresh new pbix file from scratch. Within this file, I created a table consisting of only 2 columns -> Nationality and Grade and placed random values in rows. I then made a dropdown slicer across the whole mobile layout canvas (large enough to cover many of the topics you mentioned). Pushed to power bi cloud worskpace, tested with android and ios device next to eachother and unfortunately, the outcome hasn't changed. 

I have to highlight one more thing -> while the reports are published within the powerbi workspace, we dont open the reports through power bi app itself (downloadable through google play). Instead, we have an in-house solution app that 'aggregates' different power bi apps/links into that single app. The access to the app is controlled by our IT team. Note however that this in house app is nothing but a fancy designed 'aggregator' and by no means it interfers with the standard functionality of the powerbi. 

Also, due to the sheer volume of options in the slicer (20+), no other variant of the slicer other than the dropdown will fit the intended purpose. 

Hi SSirozza ,

Our PG team has reviewed the video and confirmed that this is not a mobile app issue. We also got to know that the embedded channel has been suggested. Could you please share the video showing the issue both here and with the embedded channel team, so the appropriate team can investigate further?

Thank you.

Hi SSirozza ,

We have gone through the video shared by you,we recommend submitting your issue through Microsoft's official Support Ticket channel, such as the:

How to create a Fabric and Power BI Support ticket - Power BI | Microsoft Learn

Thank you.

Hi SSirozza ,

I wanted to check if you had a chance to raise a support ticket and resolve this issue? If so, please consider sharing the solution in the forum,this will help other members find the answer more easily.

Thank you.