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Mgrimse's avatar
Mgrimse
Frequent Visitor
7 years ago

Sharing after Annotation Error

Click on annotation in PowerBI, then click on share icon (Box this arrow up). Select Outlook.  I then receive the error: “No Mail Account.  Please open the main app and add the mail account m****.**.com before continuing.”  * are not in the error, my email address is.

 

Version 16.9 of PowerBI.  Version 2.103.0 of Outlook.

Using Conditional Access.

 

Interesting, looks like this is occurring in any ms app on iOS now, not just PowerBI.

 

Any Ideas?

 

Need Help

3 Replies

  • Anonymous's avatar
    Anonymous
    Not applicable
    7 years ago

    Hi Mgrimse,

     

    It sound interesting, can you reproduce this issue on other ios devices or android device?

    In addition, if you logged in your app before you use external application to share annotation power bi contents, did this issue appears?

     

    Regards,

    Xiaoxin Sheng

    • Mgrimse's avatar
      Mgrimse
      Frequent Visitor
      7 years ago

      Yes this is reproducible.  It appears to be related the iOS 12.1, the most recent MSFT iOS application updates, and possible conditional access settings.

       

      For example, this behavior was working before the most recent updates (app and iOS).  But is not now working.  But is this a case where a conditional access setting is correctly preventing it now and previously it should have been blocked but the control was not working?  We are not sure.

       

      Mark

      • Anonymous's avatar
        Anonymous
        Not applicable
        7 years ago

        Hi Mgrimse,

         

        Actually, I also test with last version of mobile app android version and IOS previous version.(IOS 10.x) They all work well.

        I think it might be a compatibility issue between newest version IOS system and power bi mobile app, please contact to power bi mobile support team to get better support.

         

        Regards,

        Xiaoxin Sheng