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Problems signing in on iOS with Azure Authenticator app installed
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This sign in behavior (automatically opening the Authenticator app) is new in this release of the Power BI iOS app. Previously it displayed my company's ADFS login page and then asked me to verify myself using the Azure Authenticator app. It wasn't perfect because it forced me to login on average once a day, but at least I could sign in.
On my iPad that doesn't have the Azure Authenticator app installed, I'm able to sign in without any trouble.
- The recent update to Microsoft Authenticator (v. 3.4.4, previously called Azure Authenticator) seems to have fixed the login issue on both iOS 10 and iOS 9 for me. I recommend everyone using Azure MFA on iOS devices immediately update to this new version.
8 Replies
- Some follow up...it could be that the last update to the Azure Authenticator app register's itself as the handler for their domain and so any app that tries to open a web page with that specific domain gets redirected to the app.
If I delete my Office 365 account from the Azure Authenticator app, then I am able to sign into Power BI. The Power BI iOS app still opens the Azure Authenticator app, but since no account is configured, it just displays the standards ADFS login page for my domain and then returns me to the Power BI app.
Looks like you need to talk to the team making Azure Authenticator and make sure the new Microsoft Authenticator app being release on August 15th does the right thing and is fully tested against the Power BI iOS app since it will be replacing the Azure Authenticator app that I'm currently using.Hi.
I'm Erez, a software engineer working in the Power BI for iOS team in Microsoft.
Thanks for your post and your follow-up.
Indeed, we integrated cross app communication with the Azure Authenticator app (if installed) to enhance the login experience. Sorry to hear that you have problems with it.
Did you try to re-add your Office 365 account (using the + button) and try again?
Can you try to apply the same login steps to the Microsoft Excel iOS app (within the devicethat has the Azure Authenticator installed)?
Looking forward for your answers.
Erez.
OK...would have been nice if that had been mentioned in the release notes. Anyway, I think it's a good thing to do, but in my case it seems auth is now broken for the other Microsoft iOS apps I have installed (like Excel). Even after deleting and re-adding my Office 365 account, I get the same error message in both Power BI and Excel iOS apps.
I'm going to add the caveat that I'm running iOS 10 Developer Beta 4 on the device I currently have with me, but I will test again tomorrow with my iPad running iOS 9.3.3 in the office. That device currently does not have the Azure Authenticator app installed, but I will do that and test again.
When I first posted this issue, I was not running iOS 10 on my iPhone...but I am now so I can't rule out that is the cause. If this is a bug in iOS 10 Dev Beta 4, then I would suggest letting Apple know because they will finalize the OS in two weeks and need to fix whatever they've broken in inter-app communications.
Hello,
We're experiencing this issue after the iOS 10 update while using multi-factor authentication. There was a work around by downloading the Microsoft Authenticator app in conjunction with our third-party MFA software. However, after the last Power BI app update, we are unable to authenticate. Is anyone else experiencing this issue with MFA in iOS 10 and the latest Power BI update?
Thanks
Hi. Erez from the Power BI Mobile team again.
We have identified another issue with the Azure Authenticator login in iOS 10 and are actively working on solving the issue to provide an update as soon as possible.
Sorry for any inconvenience.
