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mohammadjavaher's avatar
mohammadjavaher
Helper I
1 year ago
Solved

Problem connecting to report server

Hi. I have published my Power BI Report Server into internet using a firewall (SOC team manages firewall). I can connect to RS from both company LAN and other internet connections (Mobile data, home...
Need Help
mohammadjavaher's avatar
mohammadjavaher
Helper I
1 year ago

Hi V-yubandi-msft 

Thanks for your reply. Sorry for being late. Results are:

I used your suggested format for RS address in mobile app. This is the result:

And also verified that /reportserver is publicly accessible (in addition to /reports which has been already checked):

Here is SSL Labs result (I don;'t know how to interprete it!):

I verified authentication types in RSReportServer.config, but couldn't find <MobileReportPortalUri> tag and where to insert it.

I will be thankful for further helps.

V-yubandi-msft's avatar
V-yubandi-msft
Community Support
1 year ago

Hello mohammadjavaher ,

Thanks for sharing the details and screenshots. It's good  to see that you've checked public accessibility and confirmed the SSL certificate chain. That's an important step.

However, it seems the setting is missing in your RSReportServer.config file. This setting is crucial for the Power BI Mobile App to connect to your Report Server properly.

 

To resolve this, add the following line inside the section of the config file.

<MobileReportPortalUri>https://yourdomain.com</MobileReportPortalUri>

After making this change, remember to restart the Power BI Report Server service to apply the update.

For more details, you can check out the official documentation:  

Enable a report server for Power BI Mobile access - SQL Server Reporting Services (SSRS) | Microsoft Learn

 

Hope this helps.. Please Accept as solution if this meets your needs and a Kudos would be appreciated.

 

Yugandhar.

.

  • mohammadjavaher's avatar
    mohammadjavaher
    Helper I
    1 year ago

    Thanks for your reply.

    In which section of config file should I add this line?

    Regards

    • V-yubandi-msft's avatar
      V-yubandi-msft
      Community Support
      1 year ago

      Hi mohammadjavaher ,

      Please add the line directly inside the root section of the RSReportServer.config file.

       

      Regards,

      Yugandhar.

      • mohammadjavaher's avatar
        mohammadjavaher
        Helper I
        1 year ago

        Hi again.

        Thanks for your reply. I did this, but problem still exists. I wonder why mobile app stopped working all of a sudden. It was working fine for 2 years and half without any problems.

        Regards