Problem connecting to report server

Hi mohammadjavaher ,

Thank you for engaging with the Microsoft Fabric Community. This issue commonly arises when making PBIRS accessible externally and using it with the Power BI Mobile App. The error often stems from specific mobile app configuration requirements ensure you do not include /reports or /reportserver in the mobile app’s server address.

Correct format:

Ensure you are using HTTPS with a publicly trusted SSL certificate and verify the entire certificate chain through SSL Labs. Self signed or internally issued certificates typically do not function well on mobile devices.

 

Ensure that Port 443 (HTTPS) is open, headers are not stripped, all necessary HTTP verbs are allowed, and both /reportserver and /reports are publicly accessible.  Additionally, since the mobile app supports only certain authentication types, update RSReportServer.config to enable the appropriate ones.

Ensure this setting exists in RSreportServer.config.

<MobileReportPortalUri>https://yourdomain.com</MobileReportPortalUri>

Above is a key checklist relevant to the issue you're experiencing. Please review and verify each item to help identify the root cause of the connection problem with the Power BI Mobile App.

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