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Regular Visitor

PowerBI app will not refresh

could somebody please advise what could have wrong with my online PowerBI app?


Up until somewhere April 16 all of my online published reports were updating fine. All at sudden, without me touching them, they started to fail over:

1. Gegevensbronreferenties bijwerken is mislukt: Credentials are required to connect to the OData source. (Source at https:....)

2. Credentials are required to connect to the OData source. (Source at https://....).). The exception was raised by the IDbCommand interface.

3. {"error":{"code":"DMTS_DatasourceHasNoCredentialError","pbi.error":{"code":"DMTS_DatasourceHasNoCredentialError","details":[{"code":"Url","detail":{"type":1,"value":"https:/...."}},{"code":"ConnectionType","detail": "type":0,"value":"OData"}}],"exceptionCulprit":1}}} Table: ...


All I know is that on our external desktop the IT service partner installed a BI-gateway. Is that the possible issue? I have our internal IT had a look at this. Our hosting partner and nobody was able to determine why it fell over.


We are working with NAVISION 2018.


Things we tried so far without any joy:

- Downloaded and published again with a new name.

- Entered the OData credentials (including web service password)


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