Forum Discussion

Anonymous's avatar
Anonymous
Not applicable
6 years ago
Solved

Phone Layout Doesn't Show Visuals

Hi All,   I tried to change my report into phone layout. When I click Phone layout button however, some of my visuals just show white on the visual pane. After I drag and drop one by one into pho...
Need Help
  • mshenhav's avatar
    mshenhav
    6 years ago

    Hey Anonymous ,

     

    This experience will be updated shortly (Power BI desktop June release).

    This update will fix this issue, in addition to many more improvements.

     

    stay tuned, Maya

carlosolivas's avatar
carlosolivas
Frequent Visitor
5 years ago

Hello,

 

Is this already fixed? I'm experiencing the same issue wiht the latest version of the android app.

 

Thanks

mshenhav's avatar
mshenhav
Icon for Power BI Team rankPower BI Team
5 years ago

Hey carlosolivas ,

 

The issue above was related to visual appearnace in Power BI Desktop when creating mobile layout, and was solved a while ago.

I believe that the issue you're experiencing is different. Can you please provide mode details and also screencapture from the app?

 

Thanks, Maya

  • carlosolivas's avatar
    carlosolivas
    Frequent Visitor
    5 years ago

    Hello mshenhav ,

     

    I have this report in Power BI Desktop, it display OK in Power BI service in both desktop and mobile app.

     

    But if I add a mobile layout in Power BI desktop, like this:

     

    I shows blank in mobile app (android):

    The visuals are there, but they show blanks.

     

    Thanks!

     

    Carlos

     

  • mshenhav's avatar
    mshenhav
    Icon for Power BI Team rankPower BI Team
    5 years ago

    Thanks carlosolivas for the screen captures. 

    Few more questions:

    1) When viewing from the same Android app the landscape version of the report, you are able to view all visuals, right?

    2) Does the issue happen on other Android devices?

    3) When Android phone do you use?

     

    Can you please share with us the PBIX file (please use this email: [email protected]) for additional investigation? 

     

    Thanks, Maya

  • carlosolivas's avatar
    carlosolivas
    Frequent Visitor
    5 years ago

    Thanks for the response mshenhav ,

     

    1) I can't see any visuals in landscape either, the only way I can see them is if all visuals are removed from mobile layout (landscape, desktop like view).

    2) I tried with a Moto e5 with Android 8 and it worked OK.

    3) I am using a Samsung Galaxy S20FE with Android 11

     

  • carlosolivas's avatar
    carlosolivas
    Frequent Visitor
    5 years ago

    Update: I tried in a Samsung Galaxy S10 and got the same issue...

  • carlosolivas's avatar
    carlosolivas
    Frequent Visitor
    5 years ago

    Hello,

     

    I have tried with another 2 Samsung phones and had the same issue...

  • mshenhav's avatar
    mshenhav
    Icon for Power BI Team rankPower BI Team
    5 years ago

    Thanks carlosolivas ,

     

    We are looking into this. 

    One last question - are you using Power BI service or Report server/SSRS?

     

    Maya

  • carlosolivas's avatar
    carlosolivas
    Frequent Visitor
    5 years ago

    I'm using Power BI Service

     

    Thanks