Forum Discussion

erika105's avatar
erika105
Frequent Visitor
8 years ago

Mobile app not loading

Hi,    Me and my team have been using PowerBI mobile on our laptops to analyze reports. Recently, we had to change the microsoft passwords as a periodic security practise. After that, when trying t...
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Anonymous's avatar
Anonymous
Not applicable
8 years ago

HI erika105,

 

Do you mean power bi app from MS store?(UWP version)


If this is a case, I can't reproduce your issue. (Every time I update my password, it will ask my to re-login in)

 

For your scenario, you can try to manually sign out before update password and re sign in with updated password.

 

Regards,

Xiaoxin Sheng

erika105's avatar
erika105
Frequent Visitor
8 years ago

The thing is I cannot do anything, as the app is not loading. 

  • yarivm's avatar
    yarivm
    Power BI Team
    8 years ago

    Thanks for your report

    Can you please try to uninstall and install your app again?

    Please also send us more details to [email protected] as we are working with our support team to create a dedicated App with more logs to understand what is going on with the authentication process

     

    Thanks

    Yariv