Mobile app access blocked

[JAPAMX]

I'm getting the follow message after I try to open on my mobile the Power BI app.

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App access blocked

Your organization has disabled your account [company email]

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Important to know, I no longer work for that company, how do I resolve this?

Please help!

[v-moharafi-msft]

Hi @JAPAMX  ,

We wanted to check if your question has been resolved or if you are still facing any confusion feel free to reach out. Providing an update can be beneficial for others who might be experiencing similar challenges.

Best Regards,

Abdul Rafi

[v-moharafi-msft]

Hi @JAPAMX  ,

Thank you for reaching out to Microsoft Fabric Community and Thanks to @yarivm , @oreduar   and @Juan-Power-bi   for Sharing valuable insights.

Just wanted to check if you had the opportunity to review the information provided. Please feel free to contact us if you have any further questions. 

 Best Regards,

Abdul Rafi.

[yarivm]

Hi,

Can you share from where you removed the accounts? Was it from both the Android settings and the Authenticator app?

Thanks,
Yariv

[oreduar]

Hello @JAPAMX,
Do you have MS Authenticator or other broker app installed on your device?
you might still have the work account exists (not work profile)
please check if you can remove it
Ori

[JAPAMX]

Hi Ori and thanks!

I deleted my account there a while ago.

Kind regards,

[oreduar · Accepted solution]

hello @JAPAMX ,

please reach out to us at mpbisup@microsoft.com

and we will try to assist 

Ori

[Juan-Power-bi]

Hi my friend 

The app is still signed in with your old company account, which they've since disabled. The fix is straightforward — go into the Power BI app settings, remove that company account, and sign in with a personal Microsoft account instead.
If the app won't let you get past that screen to do it, try going to your phone's Settings → Accounts and removing the work account from there first, then reopen the app.

[JAPAMX]

Hey budy! I really appreciate your support, but I no longer have and I no longer had that work account registered in my accounts.

I have installed and uninstalled the Power BI app many times and I still getting the same error.

I have android 16 and my phone brand is a Samsung Z fold 7.

I hope you or someone else have more tips for me.

Kind regards,

[yarivm]

Thanks for your report

You can contact your admin to solve the issue or remove the account from the device

https://support.google.com/android/answer/7664951?hl=en

Thanks

Yariv

[JAPAMX]

Hi yarivm and thanks!

Unfortunately, I no longer work for that company and I have no way of contacting them.

As for removing the account from my device, I already did that a while ago and the problem persists.

Kind regards,