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JAPAMX's avatar
JAPAMX
New Member
4 months ago
Solved

Mobile app access blocked

I'm getting the follow message after I try to open on my mobile the Power BI app.

 

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App access blocked

 

Your organization has disabled your account [company email]

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Important to know, I no longer work for that company, how do I resolve this?

 

Please help!

 

Need Help

10 Replies

  • Juan-Power-bi's avatar
    Juan-Power-bi
    Icon for Super User rankSuper User
    4 months ago

    Hi my friend 

    The app is still signed in with your old company account, which they've since disabled. The fix is straightforward — go into the Power BI app settings, remove that company account, and sign in with a personal Microsoft account instead.
    If the app won't let you get past that screen to do it, try going to your phone's Settings → Accounts and removing the work account from there first, then reopen the app.

    • JAPAMX's avatar
      JAPAMX
      New Member
      4 months ago

      Hey budy! I really appreciate your support, but I no longer have and I no longer had that work account registered in my accounts.

       

      I have installed and uninstalled the Power BI app many times and I still getting the same error.

       

      I have android 16 and my phone brand is a Samsung Z fold 7.

       

      I hope you or someone else have more tips for me.

       

      Kind regards,

       

       

  • oreduar's avatar
    oreduar
    Icon for Microsoft Employee rankMicrosoft Employee
    4 months ago

    Hello JAPAMX,
    Do you have MS Authenticator or other broker app installed on your device?
    you might still have the work account exists (not work profile)
    please check if you can remove it
    Ori

  • yarivm's avatar
    yarivm
    Icon for Power BI Team rankPower BI Team
    4 months ago

    Hi,

    Can you share from where you removed the accounts? Was it from both the Android settings and the Authenticator app?

    Thanks,
    Yariv

  • v-moharafi-msft's avatar
    v-moharafi-msft
    Icon for Community Support rankCommunity Support
    4 months ago

    Hi JAPAMX  ,


    Thank you for reaching out to Microsoft Fabric Community and Thanks to yarivm , oreduar   and Juan-Power-bi   for Sharing valuable insights.


    Just wanted to check if you had the opportunity to review the information provided. Please feel free to contact us if you have any further questions. 

     

     Best Regards,

    Abdul Rafi.

  • v-moharafi-msft's avatar
    v-moharafi-msft
    Icon for Community Support rankCommunity Support
    4 months ago

    Hi JAPAMX  ,


    We wanted to check if your question has been resolved or if you are still facing any confusion feel free to reach out. Providing an update can be beneficial for others who might be experiencing similar challenges.

     

    Best Regards,

    Abdul Rafi