Forum Discussion

Anonymous

Not applicable

8 years ago

Solved

Map Visualization not working on Android

Hi all, We have an issue with Map visual, it works fine on Desktop, Service but when opened in Mobile version Map is not displaying. This happens only on Android (all versions) and on iPhone ...

mshenhav
8 years ago
Hey,

A fix was just published to the store.
It will be available for downlaod in few hours.

Thanks, Maya

Anonymous

Not applicable

8 years ago

HI Anonymous,

Which version power android device you test? Can you please share more detailed information?

BTW, you can also contact to mobile team for better support.

Regards,

Xiaoxin Sheng

Anonymous
Not applicable
8 years ago
Hi Xiaoxin,

I've tested the Map on Android 7.0 and 8.0 and it doesn't load. It's not a matter of internet connection since we tested also on iPhone and it load easily. On all phones we have latest version of Power BI and also our Desktop version is March update and reports are created and published in it.

Scenario is regular. We have a Dataset published, Reports connected live to Dataset and optimized for mobile view also. Everything works as expected except the Map visual doesn't load.

We also tested in "cross browser testing tool" and it "works" ok, but I belive more in live tests :-)

Thanks,
Dragan
- oreduar
  Microsoft Employee
  8 years ago
  hi Anonymous,
  
  can i ask some additionals questions ?
  
  we have several maps visuals -
  Map
  Filled Map
  ArcGIS Maps (esri map)
  (you can see visual name by hovring with the mouse on it)
  are you using the first ? (Map visual)
  
  are other visuals on the report loading ok ?
  do you get any error messages when you open the report ?
  
  please share some print screens with us -
  you can sent it to the mobile team support
  
  thanks,
  Ori