Forum Discussion
Visuals Stop Working on Suscriptions
Good day!
Everyone!
I recently had a problem, in the beginning, it working by almost 1 year but recently once the suscription was send it, the information do not showing complete.
How it starts:
how is arriving now:
Actually i used an advance card to the calendar filtering the days and the results that i getting, in the past this already happend and i delete the report from the web, create a new one with the same but in a new document on PBI desk and this work again, but in this ocation the last solution did not working any more, there is some one that had this problem or similar.
In the shortway, the report do not load complete on the suscription, when a few month ago did it, and nothing was modified on the Daxes or consults.
Help, i really losing my mind in this.
Hi majimenez ,
Thank you for reaching out to the Microsoft Community Forum.
Power BI subscriptions do not send a real report view. They send a static image snapshot rendered by a headless Service renderer. Email subscriptions send a server‑rendered snapshot of one report page on a schedule. That snapshot is generated with the page’s authored state and the subscription’s chosen filter state not your interactive session.
Please try alternative workarounds.
1. Replace Advanced Card with native visuals like Matrix, Table and Native cards.2. Convert calendar to a Matrix, your calendar grid can be recreated using Rows--> Week, Columns-->DayOfWeek and Values--> Accident Flag. Then apply Conditional formatting (background color), Matrix renders correctly in subscriptions.
3. Use Power Automate instead of Subscriptions.
Power Automate --> Export report page as image or PDF. Attach PDF to email and Send manually. This uses the report export engine, not the subscription engine. It correctly renders advanced visuals.
Note: Subscriptions send a snapshot, not an interactive page; multi‑page reports require multiple subscriptions. Large canvases and complex visuals can exceed snapshot/email limits. On-prem Report Server doesn’t support subscriptions for PBIX reports only paginated.
Please refer below links.
Email subscriptions for reports and dashboards in the Power BI service - Power BI | Microsoft Learn
FAQs about Troubleshoot subscribing to dashboards and reports - Power BI | Microsoft Learn
Troubleshoot Visualizations in Power BI - Power BI | Microsoft Learn
I hope this information helps. Please do let us know if you have any further queries.
Regards,
Dinesh
4 Replies
Is it a custom visual? if yes, please share the name. Or contact the visual developer.
You can will be able to find the developers details in the Microsoft app source
Browse Apps | Microsoft Marketplace
If it is not a custom visual then please share more details about how the visual was built and details about your data model. Sample file with non sensitive data and expected output to help you further
Hi majimenez ,
Thank you for reaching out to the Microsoft Community Forum.
Power BI subscriptions do not send a real report view. They send a static image snapshot rendered by a headless Service renderer. Email subscriptions send a server‑rendered snapshot of one report page on a schedule. That snapshot is generated with the page’s authored state and the subscription’s chosen filter state not your interactive session.
Please try alternative workarounds.
1. Replace Advanced Card with native visuals like Matrix, Table and Native cards.2. Convert calendar to a Matrix, your calendar grid can be recreated using Rows--> Week, Columns-->DayOfWeek and Values--> Accident Flag. Then apply Conditional formatting (background color), Matrix renders correctly in subscriptions.
3. Use Power Automate instead of Subscriptions.
Power Automate --> Export report page as image or PDF. Attach PDF to email and Send manually. This uses the report export engine, not the subscription engine. It correctly renders advanced visuals.
Note: Subscriptions send a snapshot, not an interactive page; multi‑page reports require multiple subscriptions. Large canvases and complex visuals can exceed snapshot/email limits. On-prem Report Server doesn’t support subscriptions for PBIX reports only paginated.
Please refer below links.
Email subscriptions for reports and dashboards in the Power BI service - Power BI | Microsoft Learn
FAQs about Troubleshoot subscribing to dashboards and reports - Power BI | Microsoft Learn
Troubleshoot Visualizations in Power BI - Power BI | Microsoft Learn
I hope this information helps. Please do let us know if you have any further queries.
Regards,
Dinesh
Hi majimenez ,
We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. And, if you have any further query do let us know.
Regards,
Dinesh
Hi @majimenez ,
We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. And, if you have any further query do let us know.
Regards,
Dinesh
