Forum Discussion
Issue with refreshing some data on ios
Does this issue occur on all tiles or just a specific one? And what's the data source for that tile?
Can you share some screenshots if possible?
Regards,
Simon Hou
Hi
sorry for not replying sooner but Christmas got in the way.
Anyway here is is what I have found with some research.
The data set is sales by customer and item by date. We have about 10,000 customer but may be a few hundred in a day. There are about 70,000 item may be 25,000 items are live and a few thousand different item in a day.
The issue only happens on the iOS client, it is fine on the web version and the android version and even on the web on iPhone or iPad.
The view sales by customer works fine on the iOS client
It is only the view sales by item that has the issue.
Also so we have two implientations of this model and the same happens on both versions. But this may be relevant we are trying to do top 20 item but the rankx calculation on the new implementation always errors with a run out of resources error. We never get that error with the top 20 customers.
The datasource is an on premises SQL server using a data gateway to update the data every two hours.
I prefer not not to give screenshot on a public website but would be happy to email them because it is real sales data
regards
Paul Baxter
Hi
Ok I have now worked out what is going on, when you click on a table which has been added to a dashboard, it takes you to a detailed view of that data. But it does not apply the page filter, which in out case is a date filter for today, but when you go into the report it does show the data with the page filter applied.
In the web view you do not get the detailed tile view, you go straight from the dashboard to the report.
So I think this is a bug and when you show the detail of a table tile on a dashboard, the page and report filters should also be applied which are correctly showing on the dashboard.
Regards
Paul Baxter