Forum Discussion

lopezd's avatar
lopezd
Regular Visitor
9 years ago

IOS connection issue

Hi,

 

I´m trying to log in via Iphone 5, IOS system 10.2. I can not log in, i enter to our company portal. In the secound one I enter my data correctly but the app does not react. Can can of security blocks should i make sure to unable in order to log in?

 

I´m using the phone of the company i work in.

 

Thanks

Need Help

3 Replies

  • yarivm's avatar
    yarivm
    Power BI Team
    9 years ago

    Hi lopezd

    Thanks for your report.

    Can you please share print screen of the error?

     

    Thanks,

    Yariv

     

     

    • lopezd's avatar
      lopezd
      Regular Visitor
      9 years ago

      Hi Jariv,

       

      We do not get an error screen, we just can´t get in in that model - app version - ios version. Unfortunately this is the combo we use in our company :S. We can access to the first screen once we click "Start", where we can type our mail account. In the scound screen is where we can not go forward we type or mail again and when we type our password we can not log in. We do not get any error message, we just can go forward. It´s extrange because following this exact same process we can get in in other mobile divices.

       

      What do you reommend us to check? 

       

      Thanks

      • yarivm's avatar
        yarivm
        Power BI Team
        9 years ago

        Hi

        I will take it with you offline by email to get more details.

        I will send you private message with more details soon.

         

        Thanks,

        Yariv