Forum Discussion

jjmauras's avatar
jjmauras
Advocate II
9 years ago
Solved

IOS App Not Working/Refreshing

I'm new to the mobile side so please bear with me.

Simply, my manager has the Power BI app on his IPhone. The data on it however is out of date. When trying to view the dashboards/reports all he gets is the spinning refresh notification but nothing happens.  It's been going on for about a month. I'm running it on Android with no difficulty. Is there something I'm missing? I really appreciate it. Thanks.

Need Help
  • DLH's avatar
    DLH
    9 years ago

    After I updated the Power BI App on my phone to version 10.7, everthing started to refresh - I am thinking a fix must have helped with the refreshing. Possibly the load more than 100 rows? It appears to be working now.

     

    Thanks,

    Diane

10 Replies

    • DLH's avatar
      DLH
      Frequent Visitor
      9 years ago

      After I updated the Power BI App on my phone to version 10.7, everthing started to refresh - I am thinking a fix must have helped with the refreshing. Possibly the load more than 100 rows? It appears to be working now.

       

      Thanks,

      Diane

  • v-sihou-msft's avatar
    v-sihou-msft
    Microsoft Employee
    9 years ago

    jjmauras

     

    As I tested, when my dataset was refreshed, it almost synchronized immediately on Power BI mobile app. I suggest you update Power BI Mobile IOS app into latest version (version 9.5 released on Sept 25, 2016). It should work properly.

     

    Regards,

    • jjmauras's avatar
      jjmauras
      Advocate II
      9 years ago

      v-sihou-msft 

      Hello and thank you for responding. It is fully updated with the latest version. The only thing that appears is a spinning white refresh screen. I'm almost convinced now it's something specific to his phone as other users using IOS have no issue.  I'm just hoping someone ran across this and has an idea for a fix. Thanks again.

      • RGMS's avatar
        RGMS
        Microsoft Employee
        9 years ago

        Hi jjmauras

        I sent you a private massage with request for more information so we can better assist you.

        Thanks for contacting us!

  • alexjohn's avatar
    alexjohn
    Frequent Visitor
    9 years ago

    Hi, I also faced the same issue as you said. But later I have formatted my phone and checked it worked. Try and see it will work for you also

     

  • Anonymous's avatar
    Anonymous
    Not applicable
    7 years ago

    If the issue is 

    1) User can see only some dashboards.

    And

    2) If the phone is an I Phone

     

    As described by one user in the forum Uninstalling and Installing does work great.

    Note : The phone does not prompt to update the App, but yes, Uninstall and Install Power BI and all works great.