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Markzolotoy
Impactful Individual
Impactful Individual

How to trouble shot black screens

I need exact steps for fxing this problem. I have checked everything I possible could. The report has no data. It has just one number. That's all. Here is how it looks on PC:Capture.PNG

 

 On the phone (Lumia 950 XL) it's just a black screen. So what the step are?

Something like restart phone, restart pc, restrat router might help.

 

Thanks

 

 

1 REPLY 1
v-sihou-msft
Employee
Employee

@Markzolotoy

 

Does the black screen occur on a specific report only? Or it show once you open the Power BI Mobile?

 

I haven't encountered this issue. Please update your Power BI Mobile into latest version and try again.

 

Regards,

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