Forum Discussion

SamirAbdayem's avatar
SamirAbdayem
Frequent Visitor
3 years ago

External user cannot access report in power bi iOS app

hi,   I'm having problem sharing a report to an external user in power bi iOS app. The external user can access the report using safari, but when he tries to access using the power bi iOS app, he...
Need Help
Anonymous's avatar
Anonymous
Not applicable
3 years ago

Hi pci,

 

I could solve my problem with the Power BI Mobile Support's help ([email protected]). The realised I had two Microsoft accounts under the same email address registered on my device. Here are the steps that fixed it:

  1. Download the Edge app for iOS from the App Store on the affected device
  2. Enter edge://signin-internals in the URL/Search box
  3. Press the removeAllAccounts button at the bottom of that page.
  4. Close Edge, and attempt to sign into PowerBI again.

 

Regards 

Matthias

 

shaunga59's avatar
shaunga59
Regular Visitor
3 years ago

Hey that works great, thanks