Forum Discussion

SamirAbdayem's avatar
SamirAbdayem
Frequent Visitor
3 years ago

External user cannot access report in power bi iOS app

hi,   I'm having problem sharing a report to an external user in power bi iOS app. The external user can access the report using safari, but when he tries to access using the power bi iOS app, he...
Need Help
Anonymous's avatar
Anonymous
Not applicable
3 years ago

Did they ever find a fix for this. I have a client who is getting this issue on their iPhone. They can use the PowerBI Pro on all devices but the phone. They also receive the AADSTS50020 User account error. I confirmed with AZ Directory that they are a tenant and they should not be receiving this message. Other Microsoft applications work like Mobile Outlook.

Anonymous's avatar
Anonymous
Not applicable
3 years ago

Hi pci,

 

I could solve my problem with the Power BI Mobile Support's help ([email protected]). The realised I had two Microsoft accounts under the same email address registered on my device. Here are the steps that fixed it:

  1. Download the Edge app for iOS from the App Store on the affected device
  2. Enter edge://signin-internals in the URL/Search box
  3. Press the removeAllAccounts button at the bottom of that page.
  4. Close Edge, and attempt to sign into PowerBI again.

 

Regards 

Matthias

 

  • shaunga59's avatar
    shaunga59
    Regular Visitor
    3 years ago

    Hey that works great, thanks