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SamirAbdayem's avatar
SamirAbdayem
Frequent Visitor
3 years ago

External user cannot access report in power bi iOS app

hi,   I'm having problem sharing a report to an external user in power bi iOS app. The external user can access the report using safari, but when he tries to access using the power bi iOS app, he...
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mshenhav's avatar
mshenhav
Icon for Power BI Team rankPower BI Team
3 years ago

Hey SamirAbdayem ,

 

If a user has home tenant, they should be able sign in with their own credential to Power BI mobile app, and should be able to land on the home screen (not using the shared report link).

 

Thanks, Maya

SamirAbdayem's avatar
SamirAbdayem
Frequent Visitor
3 years ago

 

mshenhav sorry answering late. 

 

The user can sign in with their own credential to power bi mobile app. When they click on the link, open a mensage on the app that will "change their location". When click OK, it return the same error!

 

Thanks

  • mshenhav's avatar
    mshenhav
    Icon for Power BI Team rankPower BI Team
    3 years ago

    Hey SamirAbdayem ,

     

    Can you please contact us for additional investigation?

    Please send us mail with all the details to Power BI Mobile Support ([email protected]).

     

    Thanks, Maya 

    • SamirAbdayem's avatar
      SamirAbdayem
      Frequent Visitor
      3 years ago

       

      Hi mshenhav , 

      I will send.

       

      Thanks