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SamirAbdayem's avatar
SamirAbdayem
Frequent Visitor
3 years ago

External user cannot access report in power bi iOS app

hi,   I'm having problem sharing a report to an external user in power bi iOS app. The external user can access the report using safari, but when he tries to access using the power bi iOS app, he...
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SamirAbdayem's avatar
SamirAbdayem
Frequent Visitor
3 years ago

 

Hi Maya mshenhav ,

Thank you for you answer. Could you help me to check if the guest user I'm using have a power bi home tenant?

 

 

Thanks

Samir

mshenhav's avatar
mshenhav
Icon for Power BI Team rankPower BI Team
3 years ago

Hey SamirAbdayem ,

 

If a user has home tenant, they should be able sign in with their own credential to Power BI mobile app, and should be able to land on the home screen (not using the shared report link).

 

Thanks, Maya

  • Anonymous's avatar
    Anonymous
    Not applicable
    3 years ago

    Hi mshenhav,

     

    I have the same problem. Actually, it is even a bit more complicated.

     

    I cannot sign into my PowerBI account on my iPad using the PowerBI iOS app. It returns the error message quoted in the original post.

     

    However, 

    - I do have a PowerBI account.

    - The app has worked on my iPad before.

    - The app is working on my iPhone without problems.

    - Access through browser is working on all devices including this iPad.

     

    Any advice?

     

    Thanks for your help,

    Matthias

     

    • Anonymous's avatar
      Anonymous
      Not applicable
      3 years ago

      PS: I have tried deleting and reinstalling both the PowerBI app and Authenticator app on my iPad. It didn't help.

      • mshenhav's avatar
        mshenhav
        Icon for Power BI Team rankPower BI Team
        3 years ago

        Hey Anonymous ,

         

        Can you please contact Power BI Mobile Support ([email protected]) so the team can investigate the issue with you?

         

        Thanks Maya

    • mshenhav's avatar
      mshenhav
      Icon for Power BI Team rankPower BI Team
      3 years ago

      Hey Anonymous ,

       

      Can you please answer the questions below:

      What is the app version you are using?

      Are you trying to connect to Power BI service or to Power BI Report Server?

      If you are trying to connect to the service, are you connecting to the global service or to one of the services hosted in Sovereign clouds? 

      Is your issue related to accessing external content or it is general sign in issue?

       

      Thanks, Maya

      • Anonymous's avatar
        Anonymous
        Not applicable
        3 years ago

        Hi mshenhav,

         

        thanks for the quick reply.

         

        - App version 27.6

        - PowerBI Service

        - I am trying to sign into my company's account. I am not fully sure where it is hosted.

        - It seems a general issue. I am trying to access my company account.

         

        Hope this helps.

        Matthias

  • SamirAbdayem's avatar
    SamirAbdayem
    Frequent Visitor
    3 years ago

     

    mshenhav sorry answering late. 

     

    The user can sign in with their own credential to power bi mobile app. When they click on the link, open a mensage on the app that will "change their location". When click OK, it return the same error!

     

    Thanks

    • mshenhav's avatar
      mshenhav
      Icon for Power BI Team rankPower BI Team
      3 years ago

      Hey SamirAbdayem ,

       

      Can you please contact us for additional investigation?

      Please send us mail with all the details to Power BI Mobile Support ([email protected]).

       

      Thanks, Maya 

      • SamirAbdayem's avatar
        SamirAbdayem
        Frequent Visitor
        3 years ago

         

        Hi mshenhav , 

        I will send.

         

        Thanks