Forum Discussion

SamirAbdayem's avatar
SamirAbdayem
Frequent Visitor
3 years ago

External user cannot access report in power bi iOS app

hi,   I'm having problem sharing a report to an external user in power bi iOS app. The external user can access the report using safari, but when he tries to access using the power bi iOS app, he...
Need Help
mshenhav's avatar
mshenhav
Power BI Team
3 years ago

Hey SamirAbdayem ,

 

The mobile app requires a guest user to have Power BI home tenant before able to access exgternal content. This is the app current limitation. That means that the user should be able to sign in to the app and land on their organization tenant  home page, and only then the app will accept a link to content shared with them from other tenant.

Can it be that the guest user you are using does not have a Power BI home tenant?

 

Thanks, Maya

SamirAbdayem's avatar
SamirAbdayem
Frequent Visitor
3 years ago

 

Hi Maya mshenhav ,

Thank you for you answer. Could you help me to check if the guest user I'm using have a power bi home tenant?

 

 

Thanks

Samir

  • mshenhav's avatar
    mshenhav
    Power BI Team
    3 years ago

    Hey SamirAbdayem ,

     

    If a user has home tenant, they should be able sign in with their own credential to Power BI mobile app, and should be able to land on the home screen (not using the shared report link).

     

    Thanks, Maya

    • Anonymous's avatar
      Anonymous
      Not applicable
      3 years ago

      Hi mshenhav,

       

      I have the same problem. Actually, it is even a bit more complicated.

       

      I cannot sign into my PowerBI account on my iPad using the PowerBI iOS app. It returns the error message quoted in the original post.

       

      However, 

      - I do have a PowerBI account.

      - The app has worked on my iPad before.

      - The app is working on my iPhone without problems.

      - Access through browser is working on all devices including this iPad.

       

      Any advice?

       

      Thanks for your help,

      Matthias

       

      • Anonymous's avatar
        Anonymous
        Not applicable
        3 years ago

        PS: I have tried deleting and reinstalling both the PowerBI app and Authenticator app on my iPad. It didn't help.

    • SamirAbdayem's avatar
      SamirAbdayem
      Frequent Visitor
      3 years ago

       

      mshenhav sorry answering late. 

       

      The user can sign in with their own credential to power bi mobile app. When they click on the link, open a mensage on the app that will "change their location". When click OK, it return the same error!

       

      Thanks

      • mshenhav's avatar
        mshenhav
        Power BI Team
        3 years ago

        Hey SamirAbdayem ,

         

        Can you please contact us for additional investigation?

        Please send us mail with all the details to Power BI Mobile Support ([email protected]).

         

        Thanks, Maya