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SamirAbdayem's avatar
SamirAbdayem
Frequent Visitor
3 years ago

External user cannot access report in power bi iOS app


hi,

 

I'm having problem sharing a report to an external user in power bi iOS app. The external user can access the report using safari, but when he tries to access using the power bi iOS app, he gets the follow error:

 

AADSTS50020: User account 'xxxxxxxx' from identity provider 'https://sts.windows.net/xxxxxxx/' does not exist in tenant 'xxxxxxx' and cannot access the application 'xxxxxxxx'(Microsoft Power BI) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.

 

 

thanks

 

Need Help

15 Replies

  • mshenhav's avatar
    mshenhav
    Icon for Power BI Team rankPower BI Team
    3 years ago

    Hey SamirAbdayem ,

     

    The mobile app requires a guest user to have Power BI home tenant before able to access exgternal content. This is the app current limitation. That means that the user should be able to sign in to the app and land on their organization tenant  home page, and only then the app will accept a link to content shared with them from other tenant.

    Can it be that the guest user you are using does not have a Power BI home tenant?

     

    Thanks, Maya

    • SamirAbdayem's avatar
      SamirAbdayem
      Frequent Visitor
      3 years ago

       

      Hi Maya mshenhav ,

      Thank you for you answer. Could you help me to check if the guest user I'm using have a power bi home tenant?

       

       

      Thanks

      Samir

      • mshenhav's avatar
        mshenhav
        Icon for Power BI Team rankPower BI Team
        3 years ago

        Hey SamirAbdayem ,

         

        If a user has home tenant, they should be able sign in with their own credential to Power BI mobile app, and should be able to land on the home screen (not using the shared report link).

         

        Thanks, Maya

    • Anonymous's avatar
      Anonymous
      Not applicable
      3 years ago

      Did they ever find a fix for this. I have a client who is getting this issue on their iPhone. They can use the PowerBI Pro on all devices but the phone. They also receive the AADSTS50020 User account error. I confirmed with AZ Directory that they are a tenant and they should not be receiving this message. Other Microsoft applications work like Mobile Outlook.

      • Anonymous's avatar
        Anonymous
        Not applicable
        3 years ago

        Hi pci,

         

        I could solve my problem with the Power BI Mobile Support's help ([email protected]). The realised I had two Microsoft accounts under the same email address registered on my device. Here are the steps that fixed it:

        1. Download the Edge app for iOS from the App Store on the affected device
        2. Enter edge://signin-internals in the URL/Search box
        3. Press the removeAllAccounts button at the bottom of that page.
        4. Close Edge, and attempt to sign into PowerBI again.

         

        Regards 

        Matthias