Forum Discussion

makhan0525's avatar
makhan0525
New Member
1 month ago

Deploying Power BI Mobile App Via Citrix Environment.

Objective :  To allow users to securely access PBIRS on managed mobile devices.   We already had PBIRS deployed and fully operantional in our on-premises environment. Users are accessing reports th...
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v-csrikanth's avatar
v-csrikanth
Community Support
1 month ago

Hi makhan0525 ,

Thank you for the detailed description of your environment and the troubleshooting you've already completed.

Based on what you've shared PBIRS is reachable from desktop and mobile browsers, SSL appears valid, the issue occurs only in the Power BI Mobile app, and affects multiple users and the behaviour suggests the problem is likely related to how the Power BI Mobile app authenticates with PBIRS, or how that authentication flow is handled through the Citrix infrastructure, rather than a connectivity issue.

To help narrow this down, could you please verify the following?

1. Authentication configuration

  • Which authentication provider is currently configured for PBIRS (Windows Authentication using NTLM, Kerberos/Negotiate, or another method)?
  • Are both RSWindowsNegotiate and RSWindowsNTLM present in RSReportServer.config?

2. Test outside the Citrix-managed environment

  • If possible, install the Power BI Mobile app on a device that is not managed by Citrix, connect to the same PBIRS URL, and confirm whether authentication succeeds.
  • This helps determine whether the issue is related to the Citrix-managed environment or to the PBIRS authentication configuration.

3. Review server logs

  • Check the PBIRS log files and the Windows Security Event Log for any authentication failures recorded at the time of the mobile sign-in attempt.
  • Any corresponding authentication error or status code will help identify whether the request is reaching PBIRS and why it's being rejected.

4. Review Citrix configuration

  • Since the issue occurs only in the native mobile application, it would also be worthwhile for the Citrix administrators to verify that no authentication, header, or certificate-handling policies are impacting requests originating from the Power BI Mobile app.

If possible, could you also share:

  • Whether PBIRS is configured for NTLM, Kerberos/Negotiate, or another authentication method.
  • Whether the issue occurs on both iOS and Android.
  • Any authentication errors from the PBIRS logs or Windows Event Viewer during a failed sign-in.

This information will help determine whether the issue lies with PBIRS authentication, the Power BI Mobile app, or the Citrix infrastructure.

References:

Thanks,
C Srikanth
Community Support Team

makhan0525's avatar
makhan0525
New Member
1 month ago

Hi V-C Srikanth,

 

Thank you for your Guidance.

 

I checked the RSReportServer.config file and confirmed that current auhentication configuration is as in below snap : 

 

 

Therfore, Our Power BI report Server is windows Authentication with NTLM.

Browser access from the same IPhone and works successfully, but authentication fails only in the power BI mobile application with the message "user name or password isn't correct".

 

We will also review the PBIRS logs and windows security event log during another failes mobile login attempt. Testing outside the Citrix managed envrionment may be difficult becuase the report server is available only through our secured corporate mobile infrastructure.

 

i will update this thread once i have the results.

 

thank you