Forum Discussion
Deploying Power BI Mobile App Via Citrix Environment.
Objective : To allow users to securely access PBIRS on managed mobile devices.
We already had PBIRS deployed and fully operantional in our on-premises environment. Users are accessing reports through desktop browsers with out any issues.
Mobile Enablement: To enable mobile access, we planned to use Power BI Mobile application on iOS/Android devices managed through our Citrix MDM/XenMobile enviroment.
SSL Certificate: Since secure communication was required, an SSL certificate was generated. The certificate was converted into a PFX certificate and provided to our citrix team for deployment as part of the mobile publishing process and team completed the certificate deployment succsfully.
Application Deployment: The Power BI Mobile App was installed from the Apple app and play store on managed phones
Connectivity test: We configured the PBIRS URL in the mobile application. The server was discovered successfully, and the logon screem appeared.
Authentication issue: When entering Active Directory Credentials in the Power BI Mobile App, authentication fails with the following message.
" user name or password is not correct"
However, using the same URL and the same AD crednentials in Chrome/Safari/Edge on the same devices works successfully.
This confirms that
- PBIRS is reachable and Operational
- Desktop browser access works.
- Mobile browser access works
- SSL is deployed and appears to be functioning correctly.
- Citrix deployment has been completed
- Users credentials are valid.
- Issue occurs only with in the Power BI Mobile App.
- Issue affects all users, not just one account
Microsoft Support initially suggested that the issue might be related to the citrix environment, while our citrix team believes the deployment has been completed successfully. At this stage, we are trying to determine whether the issues lies with
- Power BI Mobile app
- PBIRS configuration
- Windows Authentication (NTLM/kerberos)
- Citrix ADC/netscaler Integration
- or another compatibility/configuration issue.
Our Questions :Has anyone succesfully implemented a similar architecture ?
PBIRS(On-Premises) + Citrix MDM/XenMobile + Power BI Mobile app.
Any suggestions or implementation experiences would be greatly appreciated.
Lesson Leared: troubleshooting already performed.
Please find Enviroment:
- Product: PBIRS
- Version: January 2026
- Deployment: On Premises
- Authentication: Active Directory (Windows Authentication)
- Mobile Platfrom: Iphone (iOS)/Android
- Access Method: Microsoft Power Bi mobile app
- Infrastructure: Citrix Environment (Citrix MDM/XenMobile)
- Certificate: httsp with SSL (External .pfx Format)
4 Replies
Hi makhan0525 ,
Thank you for the detailed description of your environment and the troubleshooting you've already completed.
Based on what you've shared PBIRS is reachable from desktop and mobile browsers, SSL appears valid, the issue occurs only in the Power BI Mobile app, and affects multiple users and the behaviour suggests the problem is likely related to how the Power BI Mobile app authenticates with PBIRS, or how that authentication flow is handled through the Citrix infrastructure, rather than a connectivity issue.
To help narrow this down, could you please verify the following?
1. Authentication configuration
- Which authentication provider is currently configured for PBIRS (Windows Authentication using NTLM, Kerberos/Negotiate, or another method)?
- Are both RSWindowsNegotiate and RSWindowsNTLM present in RSReportServer.config?
2. Test outside the Citrix-managed environment
- If possible, install the Power BI Mobile app on a device that is not managed by Citrix, connect to the same PBIRS URL, and confirm whether authentication succeeds.
- This helps determine whether the issue is related to the Citrix-managed environment or to the PBIRS authentication configuration.
3. Review server logs
- Check the PBIRS log files and the Windows Security Event Log for any authentication failures recorded at the time of the mobile sign-in attempt.
- Any corresponding authentication error or status code will help identify whether the request is reaching PBIRS and why it's being rejected.
4. Review Citrix configuration
- Since the issue occurs only in the native mobile application, it would also be worthwhile for the Citrix administrators to verify that no authentication, header, or certificate-handling policies are impacting requests originating from the Power BI Mobile app.
If possible, could you also share:
- Whether PBIRS is configured for NTLM, Kerberos/Negotiate, or another authentication method.
- Whether the issue occurs on both iOS and Android.
- Any authentication errors from the PBIRS logs or Windows Event Viewer during a failed sign-in.
This information will help determine whether the issue lies with PBIRS authentication, the Power BI Mobile app, or the Citrix infrastructure.
References:
Thanks,
C Srikanth
Community Support TeamHi V-C Srikanth,
Thank you for your Guidance.
I checked the RSReportServer.config file and confirmed that current auhentication configuration is as in below snap :
Therfore, Our Power BI report Server is windows Authentication with NTLM.
Browser access from the same IPhone and works successfully, but authentication fails only in the power BI mobile application with the message "user name or password isn't correct".
We will also review the PBIRS logs and windows security event log during another failes mobile login attempt. Testing outside the Citrix managed envrionment may be difficult becuase the report server is available only through our secured corporate mobile infrastructure.
i will update this thread once i have the results.
thank you
Hi makhan0525
Did you got any chance to check the PBIRS logs and windows security event log during another failes mobile login attempt?Hi makhan0525
We wanted to follow up and check whether you had a chance to review our previous response and if the issue has been resolved.
If you are still experiencing the issue or have any additional questions, please feel free to share an update. We’ll be happy to assist further.
Thank you,
C Srikanth
Community Support Team
