Forum Discussion

Anonymous's avatar
Anonymous
Not applicable
6 years ago
Solved

Connect to Report Server Issue [Android]

Hi,

We have Power BI Report Server On-Premise with Integrated Windows (Active Directory).

 

Everything works as inteded, We can open the dashboards on Web and Publish everything sucessfully.

 

However, I've installed Power BI Mobile on 2 Android devices (Android 10 OnePlus 6 and Android 9 Asus Zen) to test the access and I'm facing the following Error:

 

I've tested the access on iPhone and its working fine.

 

We are using Report Server (Jan 2020) and Dekstop (Feb 2020).

Need Help
  • Anonymous's avatar
    Anonymous
    6 years ago

    Thank you for your support.

     

    The issue has been resolved due to an issue in the chain of our domain SSL certificate, we've updated the certificate and we were to connect successfully. 

    I will mark this as solved for future references.

7 Replies

  • Anonymous's avatar
    Anonymous
    Not applicable
    6 years ago

    Hi Anonymous,

    Have you tested with a natural android system device? I'd like to suggest you to confirm if this issue is related to compatibility with the customized android system.

    In addition, you can also contact to power bi mobile team to ensure if this related to the new version mobile app.

    Regards,

    Xiaoxin Sheng

    • Anonymous's avatar
      Anonymous
      Not applicable
      6 years ago

      Hi Anonymous, Thank you for your reply.

       

      I don't have access to a Stock android at the moment, such as Pixel.

       

      Is there a direct contact that I can contact the mobile team, or should I post this issue at the Issue fourms?

       

      Thank you.

  • Anonymous's avatar
    Anonymous
    Not applicable
    6 years ago

    Hi,

    Any support for this issue? 

    The project has been halted due to this issue.

     

    Would appricate any help.

    • mshenhav's avatar
      mshenhav
      Power BI Team
      6 years ago

      Hey Anonymous ,

       

      Can you check is you are able to connect to the Report Server from the device browser? 

       

      Thanks, Maya

      • Anonymous's avatar
        Anonymous
        Not applicable
        6 years ago

        Hello mshenhav 

        Yes, I'm able to login and browse the dashboards using the Device Browser (Chrome).

         

         

        Thank you,

        Nasser