Forum Discussion

samdthompson's avatar
samdthompson
Memorable Member
5 years ago

Browser and App data different

Hello, i am having a problem with one of my users not being able to see data on the App. They can see the correct data on the browser version and onlyhave 1 report shared with them so it not a wrong link clicked. I have made sure the app is up to date and tried logging them into another phone which does work to check on that side of things. What else could I try and what could be the problem?

Need Help

6 Replies

  • mshenhav's avatar
    mshenhav
    Power BI Team
    5 years ago

    Hey samdthompson ,

     

    Can you try pull to refresh from app's home page? this will force the app to fetch data from the service, and not use cache. 

     

    Thanks, Maya

    • mshenhav's avatar
      mshenhav
      Power BI Team
      5 years ago

      Hey samdthompson ,

       

      Can please confirm the issue you are having - that only from a specific device the user cannot see the report, while when connected from a different phone it DOES work and the report exists?

      If the user is using a link to the report, does it work?

      What app are you using (iOS or Android)?

      Where does the report appear (under "shared with me", "workspace", "apps")?

       

      Thanks, Maya

  • samdthompson's avatar
    samdthompson
    Memorable Member
    5 years ago

    correct, they can see on the browser but not on the app. They only have one report shared with them. They are using android.

     

    • mshenhav's avatar
      mshenhav
      Power BI Team
      5 years ago

      Hey samdthompson 

       

      Can you please send Power BI Mobile support email ([email protected]) with screen captures from app and mobile browser? 

      Can you please also specify what type of sharing was used to share the artifact - was the user added as viewer to the workspace or did the owner shared the report via "share" action. 

       

      Thanks Maya

       

      Thanks Maya