Auto refresh reports? Can only do it manually. How in iPhone app?

Hi yitzhak

Thanks for your willingness to help.

In order to show you the issue, I will describe my case:

- There is a Power BI report, its dataset is from an on-premise  SSAS (tabular) with live connection (direct query) to the PowerBI report;

- The SSAS (tabular) is refreshed on every 30 minutes. Because there is a live connection to the report, we expect to see data that are old maximum 30 minutes.

What the actual situation is:

A) Browser

• tiles - according to the documentation they have to be automatically refreshed every 15 minutes. The reality - they are not. I have tried to find a patern how often they are refreshed and didn't manage. The users are forced/advised to always press "Refresh dashboard tiles" before starting to analyze data (which is not acceptable for them)
• reports - same as above. The users are advised to press the  "Refresh" button  before starting to analyze data (which is not acceptable for them)
• another issue - when one refreshes the tiles and after that clicks on a tile, the report is opened. Sometimes the report displays old data so the user needs to press "Refresh" here as well. To me it is difficult to explain such a functionaality to the end users;

B) Apps

• tiles - do not know the time frame for their refresh. According to me it is 2 hrs and more. There is no functionality to force the refresh of the dashoard manually
• tiles - there are cases when some of the tiles contain fresh data, other tiles from the same report (no special filters applied) - not. Thus the information shown to the user is inconsistent;
• reports - no option for manual refresh of the information.

Hope the above to be enough for figuring out the problem.

Thanks

Tsanka

PS: As I have been notified the community is not the place for registering bugs, on Jun 23th I have registered a support case #116062391572183 regarding that issue. Till now I haven't received any response from the support team.