Forum Discussion

jaidee's avatar
jaidee
Icon for Helper II rankHelper II
10 years ago

Auto refresh reports? Can only do it manually. How in iPhone app?

I have 2 reports in app.powerbi.com. Datasets for both of them are updated automatic 8 times a day. But when datasets are refreshed the reports are not updated. I have to go to the report and click r...
Need Help
team_steve's avatar
team_steve
Icon for Advocate I rankAdvocate I
10 years ago

I don't have a solution but wanted to add myself to the list of people who experience this problem. If there is a solution please let us know. The mobile offering would be far better if the reports and dashboards were always in sync.

benoastler's avatar
benoastler
Frequent Visitor
10 years ago

I've been told my Microsoft that the sync between the browser and mobile will be fixed in the new month or so.

  • team_steve's avatar
    team_steve
    Icon for Advocate I rankAdvocate I
    10 years ago

    Hi benoastler - I was told similar too. Lets hope so - I think it will be very impressive to be able to get accurate data synced across to the phone.

    • yitzhak's avatar
      yitzhak
      Icon for Microsoft Employee rankMicrosoft Employee
      10 years ago

      Hi,

       

      In order to help here I need better understand the issue.

      Are you speaking about reports?

      Are you speaking about dashboards?

       

      All the best,

      Yitzhak

      • Tsanka's avatar
        Tsanka
        Icon for Kudo Collector rankKudo Collector
        10 years ago

        Hi yitzhak

         

        Thanks for your willingness to help.

         

        In order to show you the issue, I will describe my case:

        - There is a Power BI report, its dataset is from an on-premise  SSAS (tabular) with live connection (direct query) to the PowerBI report;

        - The SSAS (tabular) is refreshed on every 30 minutes. Because there is a live connection to the report, we expect to see data that are old maximum 30 minutes.

         

        What the actual situation is:

        A) Browser

        • tiles - according to the documentation they have to be automatically refreshed every 15 minutes. The reality - they are not. I have tried to find a patern how often they are refreshed and didn't manage. The users are forced/advised to always press "Refresh dashboard tiles" before starting to analyze data (which is not acceptable for them)
        • reports - same as above. The users are advised to press the  "Refresh" button  before starting to analyze data (which is not acceptable for them)
        • another issue - when one refreshes the tiles and after that clicks on a tile, the report is opened. Sometimes the report displays old data so the user needs to press "Refresh" here as well. To me it is difficult to explain such a functionaality to the end users;

        B) Apps

        • tiles - do not know the time frame for their refresh. According to me it is 2 hrs and more. There is no functionality to force the refresh of the dashoard manually
        • tiles - there are cases when some of the tiles contain fresh data, other tiles from the same report (no special filters applied) - not. Thus the information shown to the user is inconsistent;
        • reports - no option for manual refresh of the information.

         

        Hope the above to be enough for figuring out the problem.

         

        Thanks

        Tsanka

         

        PS: As I have been notified the community is not the place for registering bugs, on Jun 23th I have registered a support case #116062391572183 regarding that issue. Till now I haven't received any response from the support team.