Forum Discussion

jaidee's avatar
jaidee
Helper II
10 years ago

Auto refresh reports? Can only do it manually. How in iPhone app?

I have 2 reports in app.powerbi.com. Datasets for both of them are updated automatic 8 times a day. But when datasets are refreshed the reports are not updated. I have to go to the report and click refresh. It is the same when I update the datasets manualy.

 

Maybe this is how it should work? 

What to do in the iPhone app, when no possibility to refresh reports? Then I have to go to the website and do it.

 

Off course I can make dashboards that updates every 15 minutres, but why not reports?

Need Help

12 Replies

  • ankitpatira's avatar
    ankitpatira
    Community Champion
    10 years ago
    jaidee

    Once your dataset is refreshed reports / tiles visual cache will be automatically updated from the dataset. As per documentation this happens every 15 minutes. Therefore I would suggest you wait for 15 minutes and check that again.
    • jaidee's avatar
      jaidee
      Helper II
      10 years ago

      Hi ankitpatira

       

      Thanks, I now see that reports on app.powerbi.com actualy is refreshing. 

       

      But on the mobile they are not updated more than an hour after.

      • Tsanka's avatar
        Tsanka
        Kudo Collector
        10 years ago

        The Windows app has the same problem - the tiles are auto-refreshed but when one opens the report, the report data are not refreshed and the users do not have the "Refresh" button as in the browser.

         

        The issue is very big for me - this morning I had to find an explanation why the tile displays revenue of 100 units and when you go into details (i.e. when you open the related report), the revenue is 90 units...

         

        I am not even sure whether the cache would be cleared in an hour.

         

        Any idea how to solve the issue or a workaround would be much appreciated.

         

        Best regards

        Tsanka

  • Anonymous's avatar
    Anonymous
    Not applicable
    10 years ago

    The same thing is happening for me. It's not even refreshing after 15 minutes. Mine goes hours or the whole day without refreshing if I don't manually kick it off. 

     

    I'm using Chrome to veiw on a shared workstation that should update automatically. Am I missing something? I can live with the 15 minute lag for now...but i can't even get that to work. Anyone? 

    • yitzhak's avatar
      yitzhak
      Microsoft Employee
      10 years ago

      Hi,

       

      I would like to try to assist here. Do you see the report updated if you close the app?

       

      All the best,

      Yitzhak

      • benoastler's avatar
        benoastler
        Frequent Visitor
        10 years ago

        Hi,

         

        I'm having the same issue. I have tried shutting down the app, rebooting the phone and even uninstalling the app and reinstalling it and the dashboards continue to cache the data. As soon as I select Refresh dashboard tiles within the browser, instantly the mobile app dashboard updates as well.

         

        Like the others have said, this is causing lots of problems for our users.

         

        thanks

        Ben