We couldn't install [app name] error message

[Anonymous]

We are currently sharing reports to our external users using workspace apps and the new app experience. Before the new app experience, everything worked fine. However, in the last couple of days, external users who could always access the app are now getting a "We couldn't install [app name]" message. At first this was just a couple of users but now we are starting to see more of this. Any help would be appreciated. Thanks.

[v-yadongf-msft]

Hi @Anonymous ,

Not all Power BI users can view and interact with apps.

• If you have a free license, you can open apps that are stored in Premium capacity and have then been shared with you.
• If you have a Pro license or a Premium Per User license, you can open apps that have been shared with you.

Please check if the user's license has expired.

For more information, please refer to: Install and use apps with dashboards and reports in Power BI - Power BI | Microsoft Learn

Best regards,

Community Support Team _Yadong Fang