Users unable to access Workspace App

[xh0050515]

Many users in my organization are unable to access the workspace app and see an error message. But when trying to access the reports directly from within the workspace, they are able to open. I've tried updating the app as well but still no change.

[xh0050515]

Sharing the error message our users are getting.

[Anonymous]

Hi  @xh0050515 ,

We see that you mentioned that some users in the organization are unable to access the app, we are unable to reproduce this issue, have you checked if these users have the correct permissions?

Best regards.
Community Support Team_ Caitlyn

[xh0050515]

Yes. All the users have correct permissions. Everyone has been using the workspace app without any issue untill last week. I've also rechecked and confirmed once again and everything is right.

[xh0050515]

This is the trend of content consumption from our users in this month. As you can see, usage through content pack (which is workspace app; blue area) has reduced drastically since last week.

[xh0050515]

Hello!

Is there any update on this issue?

We are getting a lot of complaints from our users due to this inconvenience.

[xh0050515]

Hi,

Its been 3 weeks since I reported this issue.

Could you please share an update whats happening on this matter?

Any estimated date when this issue would be fixed?

[xh0050515]

Can I please get an update on this matter?

Is there any advancement?