Anonymous's avatar
Anonymous
Not applicable
4 years ago
Status:
Done

The Power BI client freezes / locks

I have problems with the Power BI client when working with a composite model. That is, the report and model are separated. The Power BI client freezes constantly. If, for example, I am inactive for 30 minutes, I have to restart Power BI by going via task processing. Hard close. Has now been confirmed that there are also other companies that experience the same. I do not have the same problems when I work with a Power BI solution where report and model are in the same file

 

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3 Comments

  • v-cazheng-msft's avatar
    v-cazheng-msft
    Icon for Community Support rankCommunity Support
    4 years ago
    Status changed:
    New
    to
    Investigating

    Hi Anonymous ,

     

    May I know whether you are using the latest version of Power BI Desktop(Version: 2.103.881.0, March 2022)? Please check whether you have enabled WebView2 by ticking Power BI infrastructure update option in Preview features of Options. If you have enabled it, please untick it and try again to see whether you will have same problem. Waiting for your confirmation and thanks in advance!

     

    Up to now, most of the crash issues are caused by the enable of WebView2. I found serval related ICMs(ICM 294087216, ICM 291218800, ICM 285128465). Will follow up them as well.

     

    Best Regards,

    Community Support Team _ Caiyun

  • Anonymous's avatar
    Anonymous
    Not applicable
    4 years ago

    Then I checked out the correct version and disabled Webview2 in preview. So far I do not experience that Power BI is frozen. This bodes well. Thanks.

  • v-cazheng-msft's avatar
    v-cazheng-msft
    Icon for Community Support rankCommunity Support
    4 years ago
    Status changed:
    Investigating
    to
    Done

    Hi Anonymous ,

     

    Thanks for your confirmation! That’s great!

     

    Best Regards,

    Community Support Team _ Caiyun

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