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Power bi does not open and error message appears

Good evening, I'm sorry!

I have power bi installed on Windows 10, but when I open the application the message appears as shown in the print below. And I can't open it. Can anyone  help me?

 

1.jpg2.jpg

Status: Investigating
Comments
Anonymous
Not applicable

Hi @Joeboxen-266_ 

Please check that the environment in which you are installing PBI Desktop meets the criteria according to the following requirements.

Download Microsoft Power BI Desktop from Official Microsoft Download Center

vyetao1msft_0-1716514824264.png

 

Best Regards,
Community Support Team _ Ailsa Tao