Hi. Power BI service is failing to send me any notification or mail about dataset schedule refresh failures. I tried setting data alerts in the service itself but that fails to work too.
Earlier Microsoft suggested to use an alternate id. This is only works for admin id and so doesn't work for me.
Please provide a solution.
3 Comments
v-haibl-msftMicrosoft Employee
Do you know if your Azure Active Directory (AAD) User Principal Name (UPN) is different from your e-mail address? The UPN should be the username that you sign into Power BI with. Power BI sends emails to user’s UPN. In cases where UPN is different from e-mail address, and the UPN doesn’t accept emails, the user will not get the scheduled refresh email. Other Power BI emails may fails as well (e.g. refresh failures). In general, the guidance is that admins should configure their tenants such that users’ SMTP address should match their UPN.
If your UPN is same as email address, please check your mail server logs to see if the sender domain is treated as suspicious so the mails are blocked.
Best Regards,
Herbert
Vicky_SongImpactful Individual
Status changed:NewtoNeeds InfoSometimes the failures are sent, but usually they are not. This is a common issue. Why hasn't this been fixed??