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Power BI Desktop WebView2 crash

Power BI is experiencing a problem with WebView2. We need your help to understand and fix this issue. If you are willing to help out, please contact us at pbidesktopwebview2issues@service.microsoft.com

Status: Delivered

Hi all ,

We have noticed your problem, this problem is mostly related to the environment, usually anti-virus and code integrity conflict, or webview2 should be upgraded, you can refer to this document below.

Resolve startup issues with Power BI Desktop - Power BI | Microsoft Learn

If the problem still exists, you need to collect logs for further troubleshooting.Since community support engineers don't have that access, I would suggest opening a Support Ticket. And a dedicated Microsoft engineer will come to solve the problem for you.

It would be great if you continue to share in this issue to help others with similar problems after you know the root cause or solution.

The link of Power BI Support: https://powerbi.microsoft.com/en-us/support/

For how to create a support ticket, please refer to https://community.powerbi.com/t5/Community-Blog/How-to-create-a-support-ticket-in-Power-BI/ba-p/6830...

 

Best Regards,
Community Support Team _ Ailsa Tao

Comments
Patryk_PL_92
Helper I

I got the same issue today.

It appears when I try to refresh the report before publishing to PBI Service.

 

All visuals are not visible (only titles are visible).

 

Do we have any fix for that problem?

Patryk_PL_92_0-1676283490005.png

 

Jocie
Frequent Visitor

I started getting this problem since the past few hours today.  Power BI just freezes, throws this error and terminates.  The issue occurs very randomly, sometimes after loading the data, changing the properties of the visuals.  The data is very simple, about 50 rows of number data from a normal spreadsheet.

 

Any help and suggestion for the fix is appreciated.

 

Cheers

chrisbaker
Advocate II

Also seeing this issue; bit disappointing that this still seems to be ongoing.

fhedring1
New Member

 I am experiencing this same issue.

polymathy2017
Advocate III

Problem is over a year old and still no guidance or support. Nice. Why aren't I surprised?

AshW
New Member

I also get this issue.  What is the fix?  I can't see any resolution posted here.

jhonnydarko80
New Member

I got this error message too:

 

Feedback Type:
Frown (Error)

Error Message:
An unexpected exception occurred.
An unexpected exception occurred.
Ocorreu um erro ao carregar o 'd57720a1-2e03-45b1-b461-099b0b825b2b', do arquivo, '\\?\C:\Users\actae\Microsoft\Power BI Desktop Store App\AnalysisServicesWorkspaces\AnalysisServicesWorkspace_65868565-14f2-47e8-bf79-fa398eb536f8\Data\d57720a1-2e03-45b1-b461-099b0b825b2b.0.db.xml'.


Stack Trace:
Microsoft.AnalysisServices.OperationException
em Microsoft.PowerBI.Client.Windows.Storage.FileOpenError.HandleError(IWindowService windowService, LocalizedString title)
em Microsoft.PowerBI.Client.Windows.Services.FileOperationUIHandler.<OpenFileInternal>d__43.MoveNext()
--- Fim do rastreamento de pilha do local anterior onde a exceção foi gerada ---
em System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
em System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
em Microsoft.PowerBI.Client.Windows.MainWindow.<ShowStartDialog>d__96.MoveNext()
--- Fim do rastreamento de pilha do local anterior onde a exceção foi gerada ---
em System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
em System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
em Microsoft.PowerBI.Client.Program.<>c__DisplayClass5_3.<<RunApplication>b__12>d.MoveNext()
--- Fim do rastreamento de pilha do local anterior onde a exceção foi gerada ---
em System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
em System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
em Microsoft.PowerBI.Client.Windows.MainWindow.<<ActivateMainWindow>b__116_1>d.MoveNext()
--- Fim do rastreamento de pilha do local anterior onde a exceção foi gerada ---
em System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
em System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
em Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.<HandleAwaitableAsyncExceptions>d__1.MoveNext()

Stack Trace Message:
An unexpected exception occurred.
An unexpected exception occurred.
Ocorreu um erro ao carregar o 'd57720a1-2e03-45b1-b461-099b0b825b2b', do arquivo, '\\?\C:\Users\actae\Microsoft\Power BI Desktop Store App\AnalysisServicesWorkspaces\AnalysisServicesWorkspace_65868565-14f2-47e8-bf79-fa398eb536f8\Data\d57720a1-2e03-45b1-b461-099b0b825b2b.0.db.xml'.


Invocation Stack Trace:
em Microsoft.Mashup.Host.Document.ExceptionExtensions.GetCurrentInvocationStackTrace()
em Microsoft.Mashup.Client.UI.Shared.StackTraceInfo..ctor(String exceptionStackTrace, String invocationStackTrace, String exceptionMessage)
em Microsoft.PowerBI.Client.Windows.Telemetry.PowerBIUserFeedbackServices.GetStackTraceInfo(Exception e)
em Microsoft.PowerBI.Client.Windows.Telemetry.PowerBIUserFeedbackServices.ReportException(IWindowHandle activeWindow, IUIHost uiHost, FeedbackPackageInfo feedbackPackageInfo, Exception e, Boolean useGDICapture)
em Microsoft.Mashup.Client.UI.Shared.UnexpectedExceptionHandler.<>c__DisplayClass14_0.<HandleException>b__0()
em Microsoft.Mashup.Client.UI.Shared.UnexpectedExceptionHandler.HandleException(Exception e)
em Microsoft.PowerBI.Client.PowerBIUnexpectedExceptionHandler.HandleException(Exception e)
em Microsoft.PowerBI.Client.Windows.Utilities.PowerBIFormUnexpectedExceptionHandler.HandleException(Exception e)
em Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.<HandleAwaitableAsyncExceptions>d__1.MoveNext()
em System.Runtime.CompilerServices.AsyncTaskMethodBuilder.Start[TStateMachine](TStateMachine& stateMachine)
em Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.HandleAwaitableAsyncExceptions(IExceptionHandler exceptionHandler, Func`1 asyncFunc)
em Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.<HandleAsyncExceptions>d__0.MoveNext()
em System.Runtime.CompilerServices.AsyncVoidMethodBuilder.Start[TStateMachine](TStateMachine& stateMachine)
em Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.HandleAsyncExceptions(IExceptionHandler exceptionHandler, Func`1 asyncFunc)
em Microsoft.PowerBI.Client.Windows.MainWindow.<ActivateMainWindow>b__116_0()
em Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action)
em System.RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor)
em System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object[] parameters, Object[] arguments)
em System.Delegate.DynamicInvokeImpl(Object[] args)
em System.Windows.Forms.Control.InvokeMarshaledCallbackDo(ThreadMethodEntry tme)
em System.Windows.Forms.Control.InvokeMarshaledCallbackHelper(Object obj)
em System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
em System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
em System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
em System.Windows.Forms.Control.InvokeMarshaledCallback(ThreadMethodEntry tme)
em System.Windows.Forms.Control.InvokeMarshaledCallbacks()
em System.Windows.Forms.Control.WndProc(Message& m)
em System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
em System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg)
em System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg)
em System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr dwComponentID, Int32 reason, Int32 pvLoopData)
em System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context)
em System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context)
em System.Windows.Forms.Form.ShowDialog(IWin32Window owner)
em Microsoft.Mashup.Client.UI.Shared.WindowManager.ShowModal[T](T dialog, Func`1 showModalFunction)
em Microsoft.PowerBI.Client.Program.<>c__DisplayClass5_1.<RunApplication>b__4()
em Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.<>c__DisplayClass3_0.<HandleExceptionsWithNestedTasks>b__0()
em Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action)
em Microsoft.PowerBI.Client.Program.RunApplication(String[] args)
em Microsoft.PowerBI.Client.Program.Main(String[] args)


PowerBINonFatalError:
{"AppName":"PBIDesktop","AppVersion":"2.115.663.0","ModuleName":"Microsoft.PowerBI.Client.Windows.dll","Component":"Microsoft.PowerBI.Client.Windows.Storage.FileOpenError","Error":"Microsoft.AnalysisServices.OperationException - PFE_CRASH,PFE_CRASH,PFE_METADATA_LOAD_FAILED","MethodDef":"HandleError - PFE_CRASH,PFE_CRASH,PFE_METADATA_LOAD_FAILED","ErrorOffset":"255"}

Snapshot Trace Logs:
C:\Users\actae\Microsoft\Power BI Desktop Store App\FrownSnapShotdedc9903-6aed-4170-af09-c46a53dd3f5c.zip

Model Default Mode:
Empty

Model Version:
PowerBI_V1

Performance Trace Logs:
C:\Users\actae\Microsoft\Power BI Desktop Store App\PerformanceTraces.zip

Enabled Preview Features:
PBI_enableWebView2
PQ_WebView2Connector
PBI_sparklines
PBI_scorecardVisual
PBI_fieldParametersSuperSwitch
PBI_horizontalFusion
PBI_relationshipEditPane
PBI_setLabelOnExportPdf

Disabled Preview Features:
PBI_shapeMapVisualEnabled
PBI_SpanishLinguisticsEnabled
PBI_qnaLiveConnect
PBI_azureMapVisual
PBI_compositeModelsOverAS
PBI_b2bExternalDatasetSharing
PBI_enhancedTooltips
PBI_NlToDax
PBI_optimizeTabRibbon
PBI_angularRls
PBI_onObject

Disabled DirectQuery Options:
TreatHanaAsRelationalSource

Cloud:
GlobalCloud

PowerBINonFatalError_ErrorDescription:
PFE_CRASH,PFE_CRASH,PFE_METADATA_LOAD_FAILED

PowerBINonFatalError_MethodDefDescription:
PFE_CRASH,PFE_CRASH,PFE_METADATA_LOAD_FAILED

PowerBIUserFeedbackServices_IsReported:
True

Formulas:


section Section1;

ResearchDev
Helper II

I am also having this problem everyday. Terrible. Someone do something. Can I update WebVieww2 by itself?

mailasilva
Regular Visitor

I'm also having this issue.

timwilson22
Regular Visitor

As posted earlier in this thread - disable all preview features to resolve this problem. There is a particular one you can target - but easiest just uncheck all preview features.