Power BI Desktop WebView2 crash

Apologies to everyone for the delay in repsonse. I was tyring to reply individually but there seems to be some issue with it.  We need more information to understand the cause of this if you are willing to help out.  Here are the details of the information we need.

If this is something you hit consistently, would you be able to provide us with the WPR traces and/or Process Monitor logs. The details on how to get them are in the link above.

Can you also provide the following information?

• Device ID
• Install logs
• Dump files

Information on where to get these is also in the link above.

Can you also share the Application Events from the machine and Watson logs if any? You can look for them by opening “Event Viewer” and then under Windows Logs -> Application. You can save and export the Application events.

For the Watson logs,  look for the events with “Level” as  “Error” and “Source” as “Windows Error Reporting”. When you select the event, in its details you can find if they have Watson report and bucket id along with local folder where the dumps might be if they are not uploaded yet.
If you can go to those local folders and share the dumps there if any, that would be helpful.

Please reach out with the infromation to [email protected]

If you need any help with collecting any of the logs/traces please reach out to the above link and we will help out.