Power BI Desktop Logging in loops Indefinitely

[cjbowman69]

Hi,

When logging into Power BI desktop for my local AD the login works fine, however when I log into an external Power BI tenant, the log in process loops indefinitely asking for my email address without error message.

This has been happening for a couple of weeks and a colleague has the same problem with a different tenant.

[j_rgemendez]

I am experiencing the exact same issue. I administer multiple Power BI environments and I am unable to Sign In to any external Power BI tentant. I have no issues signing in to my own tenant. I noticed that this started occuring after updating to the latest 2.102.683.0 64-bit (February 2022).

Here is what I've tried, none have worked:

- Change Sign In method to use 'Default browser'

- I used the 'Sign out of everywhere' option in Office 365 on my own tenant account

- I checked against multiple tenants and verfied I was utilizing the proper credentials

- Tried on both x64 Power BI Desktop and Power BI Microsoft Store app

- I tried to Sign In on another machine to rule out machine-specific issues

I hope Microsoft resolves this ASAP.

[eetter]

@j_rgemendez @cjbowman69 

I found this workaround in another article that seems to be working for me for the time being while MS works on this:

1: In desktop, Sign in

2: In the pop-up window, choose the account you signed in with. Then click next

3: in the same pop-up window, now click on "Can't access your account?"

4: In the next pop-up window, click on cancel

5: now, click on "use another account", add the mail address. and voila!

Hope this helps!

[v-yingjl]

Currently you can try the workaround shared by @eetter :

1: In desktop, Sign in

2: In the pop-up window, choose the account you signed in with. Then click next

3: in the same pop-up window, now click on "Can't access your account?"

4: In the next pop-up window, click on cancel

5: now, click on "use another account", add the mail address.

Or you can try:

1. Enter your e-mail address

2. In the pop-up window, click 'Use another account'

3. Click 'Sign-in options', sign in to an organization

4. Enter your domain name

5. Re-sign your desktop account to check this issue

Best Regards,
Community Support Team _ Yingjie Li

[petroswheels]

I'm having this exact same issue

[naomib]

I am having the same issues, but found the workaround provided by @eetter a great solution for now.

[Jaishukla1990]

Is there any news on the Data refresh errors? Please let me know if there can be help as our operations depend on the refresh of data largely.

[petroswheels]

@eetter suggestion did solve my issue for now

[nielsvdc]

I have the same issue with an account of one of my customer. I can login with other customer account, but one specific account not. I've also tried login in from my personal computer, but had the same result. So it's not computer related. I've tried resetting the password and re-applying the Power BI license.

In the meantime I'm using the solution described by @eetter. Once logged in with the troubled account, I can sign out and login with another account and then sign out and sign in again with the troubled account, without needing to provide a password.

[bematth]

I'm not even able to select the "Not able to access your account?" button. That option doesn't even show up on my login pop up.