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SchwarzK

PDF Export wrong page size

Submitted by Advocate I on ‎10-20-2023 12:34 AM

Hello,

 

i have trouble with the pdf export. My page is set up in standard 16:9. However, the export always makes 4:3 and half of the content is therefore missing in the PDF. The problem only exists on my PC. If I export the page to another computer, it is correct. What could be the problem here? Thank you for your advice.

Kerstin

Status: Delivered

Hi all,

 

Please update Microsoft Edge WebView2 Runtime to the version 118.0.2088.76

You may go to 'Add or Remove Programs' then search for Webview and click on Modify. Then select the option to 'Repair' and it will update it to the latest version.

Version 118.0.2088.76 fixed it . Note that you will need admin rights to install the latest version.

 

vxiaoyanmsft_0-1698812622489.png

 

 

You may also try the following steps and check if this issue can be solved.

 

Please try the following steps and check if this issue can be solved.

  1. Launch Power BI Desktop
  2. Once it's running, open the Task Manager and expand Power BI Desktop:
    vxiaoyanmsft_0-1698812091683.png

     

     

  3. Right-click on the WebView2 GPU Process and select "Properties"
  4. Go to the "Details" tab and confirm the version number is >= 118.0.2088.76
    If this version is higher than 118.0.2088.76, please download and try the fixed version runtime for 117.0.2045.60 here: https://msedge.sf.dl.delivery.mp.microsoft.com/filestreamingservice/files/7c1ee55b-f219-4550-bdb7-08...
  5. Extract the cab file using a tool like 7-zip (https://www.7-zip.org/)
  6. Set the environment variable WebView2FixedVersionFolder to the file path. Ex:
    WebView2FixedVersionFolder
  7. C:\users\bwayne\Downloads\Microsoft.WebView2.FixedVersionRuntime.117.0.2045.60.x64
  8. Launch Power BI Desktop and confirm through the Task Manager that version 117 is being used.

Hope it helps!

 

Best regards.
Community Support Team_Caitlyn

 

 

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11 Comments (11 New)
Comments
SchwarzK
Advocate I
Advocate I
‎11-02-2023 08:34 AM

@v-xiaoyan-msft  Unfortunately, my Power BI now always crashes when the PDF is to be created. What can I do here?

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