JAMF Pro Connector | Missing Values for Mobile Device Fields

[Rhys-H]

We use the JAMF Pro connector to manage our iPad deployment and rely heavily on the information stored within the MobileDevices dataset, particularly the initial_entry_date_epoch & initial_entry_date_utc values.

These values are no longer being returned by the current connector, presumably following a JAMF API update.

We began noticing this issue approximately two weeks ago.

Our mobile device management provider, Academia, has confirmed that they are also experiencing this issue.

How should I approach contacting the connector owner to address and resolve this problem?

[Anonymous]

Hi @Rhys-H ,

Based on the information I found, you can contact the JAMF Pro connector support team at support@jamfpro.com . This email address is specifically for triage support related to JAMF Pro connectors.

Best Regards,
Community Support Team _ Caitlyn

[Rhys-H]

@Anonymous That email address doesn't exist, unfortunately.