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Email subscription not rendering report or dashboard preview image
Submitted by
cc_will
on
10-16-2017
08:10 PM
We are using email subscriptions fo reports and dashboards as a way for end users to get notified when report data is refreshed.
While the emails are being sent out, the preview images of the selected dashboards or report pages occasionally do not render on the email and only a "blank" grey box is displayed on the email.
The reports and dashboards are only refreshed once a day and as mentioned, this seems to happen at least twice a week for various users. We are also not using any non-certified custom visuals or large images in the mentioned reports and dashboards.
Can you please provide a solution?
Thanks.
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