Direct query issue after upgrading to gateway (September 2021 release)

Hello After completing an upgrade to the September 2021 powerBI gateway our reports using direct query have begun to fail. Any tips please. Fig1 you can see in powerBI desktop the data is return...

Gateways

Reports

v-robertq-msft

Community Support

5 years ago

Hi,

If you want to get a solution for this kind of visual rendering problem as soon as possible, I suggest you to open a support ticket to get direct help from the technical support team of Microsoft.

https://community.powerbi.com/t5/Community-Blog/How-to-create-a-support-ticket-in-Power-BI/ba-p/683031

https://powerbi.microsoft.com/en-us/support/

Thank you very much!

Best Regards,

Community Support Team _Robert Qin

Completed Ideas

Set as landing page feature missing in Apr 2026 update (Build 2.153.1206.0) both in Desktop and Serv
Input Slicer Bug: Cursor jumps to position 0 and values cannot be cleared in Service
Input Slicer Causing Browser Tab Freeze in Public Links (Started April 24, 2026)
Small multiples not fitting to scale
Previously working Mac calender visual now gives me a error every time I touch it!
Text Slicer does not reset via Bookmarks or Clear All in Power BI Service (Service-only behavior)
Text Input Slicer is not reset by bookmarks in Power BI Service while working correctly in Power BI
Azure maps not displaying mapped data points in publish to web when location used
Azure Maps reference layer transparency behaves differently after publishing to Power BI Service
Desktop Application Bug?? - PBI desktop application left navigation icons always solid black