BI report refresh doesn't work because lost connectivity with gateway server error

However the gateway service is running. any idea why this happens?

Cluster URI: WABI-SOUTH-EAST-ASIA-redirect.analysis.windows.net
Activity ID: bf42b1e5-872a-42cf-9723-e05a58ac0821
Request ID: 380e7ab3-0b16-4757-4c1e-e5acc2bfd9c2
Time: 2022-03-08 03:44:45Z

Gateways

2 Comments

Anonymous
Not applicable
4 years ago
Hi estherli ,

This issue has been submitted internally with ICM 290515655

Problem description: Cx facing error - Unable to refresh the datasets and getting error Power BI may have lost connectivity with the data gateway during this datasets refresh.

The product team will be investigating this issue and once any updates are available, I will sync the information for you here.

Best Regards,
Community Support Team _ Caitlyn
Anonymous
Not applicable
4 years ago
The feedback we received from our engineers：

The ask is to distribute the load to another gateway to make the gateway stable.

BI report refresh doesn't work because lost connectivity with gateway server error

2 Comments

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