Salesforce credentials not "passing" when on mobile device

[FilipeNogueira]

Looking forward to some help from the expert community on this. 

Context:

Currently have a Power BI report connected to Salesforce Objects to visualize overall activity. This works well as the data is pulled in as imports. 

I am now trying to expand to use Images posted in Chatter by having a table with the URL to the image. This works well as long as the user is accessing on a desktop and has logged in to Salesforce (and their "credentials" allow for the visualization of the images in the table).

Issue:

When trying to do the same on an iPad, I can't get the images to load - whether logged in to Salesforce or not. Consuming the report through a web brower (tried Chrome, Firefox, and Safari) and even logging in to Salesforce and then accessing the PowerBI report in the same tab.

Any thoughts on how to address?

[v-rzhou-msft]

Hi @FilipeNogueira ,

As far as I know, there are considerations to show image with url in Power BI mobile apps.

• The Power BI mobile apps display the image only if the image URL is anonymously accessible. The image cannot be hosted on a site that requires a sign-in, such as SharePoint, even if you can see the image in Power BI Desktop or in the service.

For reference: Display images in a table, matrix, or slicer in a report - Power BI | Microsoft Learn

Best Regards,
Rico Zhou

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[FilipeNogueira]

Thanks for the reply. I am able to access the images in the report if I access through a desktop. The issue is just when accesing on an iPad/Mobile (through a mobile browser, where I made the Salesforce authentication).

[v-rzhou-msft]

Hi @FilipeNogueira ,

As the offical blog mentioned, I think Power BI mobile doesn't support us to see the image from url with authentication.

The Power BI mobile apps display the image only if the image URL is anonymously accessible.

Best Regards,
Rico Zhou

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.