Power BI Service & Python visual questions

[EAB1977]

My company is using a historgram with some customizations to it to display a histogram how we want based on the data that is returned. These are the packages we are using within the Power BI Desktop

import matplotlib.pyplot as plt

import numpy as np

import math

When our code is all said and done, the visual displays just as we needed it to and works as intended. But, when we push this to the Power BI service, we end up getting this error.

Looking at the documentation located here, it appears that we are adhearing to the supported Python packages other than the math module. It also states something about the Power BI service supports packages published in PyPI. Since my company is using the math module, does that need to go there?

I am searching for answers. The weird thing is, sometimes the visual works and other times it doesn't.

[EAB1977]

Yes, the display is up and running 24/7.

[lbendlin]

I asked about the personal gateway app, not the display.  Python and R visuals on the Power BI Service only work with Personal Gateways.

[lbendlin]

Can you confirm that the personal gateway that you have set up for this is running at the time your users attempt to use the visual?